Receptionist Solihull, England
Job description
Norton Motorcycles is an iconic, British motorcycle brand delivering exquisite riding experiences. For over 120 years, Norton Motorcycles has been celebrated worldwide for its unique place in motorcycle history. We are based in our new state-of-the-art facilities in Solihull, West Midlands, where we work in a tight-knit but ever-expanding team. Now under new ownership, Norton Motorcycles is proud to sit with the TVS Motor family.
Entering a new era, we are scaling globally and successful recruits will have the opportunity to be a part of that growth. The Norton company culture is built on respect, trust, and responsibility. We trust our employees to be fully capable of executing their role/s exceptionally and professionally, whilst valuing personal development, teaching and learning.
The Role
As one of Norton’s Receptionist team, you will be the first or last person that our guests and visitors interact with so customer service skills will be up there with the best. This will be on a weekend part-time basis and potential overtime to support our weekday shifts when applicable.
From the arrival experience and throughout customer, supplier and staff meetings, you will have the ability to shape their first and last impressions, from your initial warm welcome to assisting sign-in whilst supporting Norton staff through to ensuring they leave the phone or site happy.
Yet the role is so much more than that, you’ll work closely with other departments to enhance guest experience, answering incoming calls, supporting and other administrative requirements.
Duties/Responsibilities
- Create a warm, welcoming and friendly environment for visitors, clients and employees.
- Answer all external calls in a confident, courteous and polite manner regardless of the nature of the call.
- Ensure that all messages are passed to the relevant member of staff, ensuring accuracy of details and set appropriate expectations to customers.
- Keep up to date all relevant business information that may be relevant or needed to be given to external or internal callers.
- Responding to messages within the required company time frames.
- Receive and sort mail and deliveries as they come into reception throughout the day in accordance with the company procedures.
- Providing refreshments and ensure that any refreshments are cleared away at the end of meetings.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms etc.)
- Undertake any other duties as and when required to meet the operational requirements.
Personal Specification
- Excellent written and verbal communication skills
- Good telephone manner
- Professional attitude and appearance
- Attention to details and eye for accuracy
- Be able to deal with emergencies in a timely and effective manner
- Excellent time management skills
- Ability to use own initiative and prioritise own workload.
Benefits of working for Norton:
We offer desirable benefits for all employees of Norton, including;
- Competitive salary package
- 25 days holiday (+ Bank Holidays)
- Private Medical Healthcare and Cashback Plan
- A generous pension scheme and personalised pension advice
- Life insurance (4x salary)
- WeCare Employee Assistance Programme which includes;
Online GP services
Dietary advice
Mental health support
Bereavement counselling
Fitness programme
- Twice yearly employee event (Summer and Winter)
- Free electric bicycle hire
- Flexible working can be on offer for selected roles
- On-site free parking
**PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS**
Job Type: Part-time
Part-time hours: 20 per week
Salary: Up to £25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Life insurance
- On-site parking
Schedule:
- Day shift
- Flexitime
- Overtime
- Weekends only
Application question(s):
- Administration Duties?
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 100% (preferred)
Work Location: One location
Application deadline: 31/03/2023
