Business Analyst Reading, England
Job description
Business Analyst: Permanent Role
Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
In Team Digital, we are planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allow our customers, communities, and the environment to thrive.
What will you be doing?
As a team, our vision is to create an everyday digital experience for the people we serve — our customers — by putting them at the heart of everything we do. As part of our award-winning team, you will help the business become an intelligent, united organization to deliver our digital transformation and turnaround.
Business specialists will work within the portfolios and teams they are allocated. To identify & define opportunities for improvement, and deliver change successfully for people, processes, and technology. They will have experience in providing business analysis services through cycles of project delivery and methodologies.
Key Responsibilities
Business Analysis: Apply Business Analysis techniques to analyse current services and processes against problem statements needs and outcomes, and evaluate and document business requirements and non-functional requirements using relevant techniques. Produce As-Is and To-Be process maps and identify opportunities to optimize business processes. Author and contribute to documentation determined under the Business Analysis Service offering during project stages of delivery. Seek the necessary agreement and approval of documentation needed to proceed through the stages of delivery.
Project Methodologies: Knowledgeable on agile and Waterfall methodology, can apply an agile mindset to all aspects of work. Customer-centred outlook, working closely with business areas on the opportunities, guiding and positively challenging preconceptions, and driving association across teams to optimize opportunities within Portfolios. Able to support Product Owners and Project Managers to prioritize and make decisions.
Stakeholder Engagement: Able to effectively engage with multiple stakeholder groups and build trusted relationships, tailoring communication to their needs, and working with teams to build relationships while also meeting user needs. Communicate clearly and consistently with stakeholders.
General: Will be a good communicator, decision maker, and problem solver; team player will be able to influence others. Be able to Work collaboratively within project teams and generally Customer/user-centred mindset and approach to work; Proactively and constructively challenges, putting the customer at the heart of the work they do. Ability to work semi-independently, confident in own knowledge and skills, willing to learn from mistakes, demonstrating resilience and the ability to adapt their approach in line with circumstances and constraints. Good attention to detail, visualize, articulate, and solve x problems and concepts, and make decisions based on available information and research evidence; with the determination to see initiatives through to completion. The ability to present information clearly and succinctly at varying levels of detail, with emphasis on simplifying complex business and technical concepts will support and influence decisions based on research and understand how this impacts others.
What should you bring to the role?
- 2 - 3 Years of Business Analysis working Digital project environment
- Understanding and experience of Agile and Waterfall project delivery methodologies
- Good communication skill
- Willingness to adapt to work through problems and document details
- Preparing documents/reports and being able to present them back to stakeholders
- Facilitate /contribute to workshops
- Having attention to detail, managing actions and expectations, and keeping stakeholders up to date
- Essential Technical Skills & Qualifications
- BCS (or equiv) Diploma. If not held be prepared to study for the Diploma
- Product Owner/Scrum certifications
What is in it for you?
It’s an incredibly exciting time to join Team Digital, the best people to tell you why, are the people on our team. Take a look at the video below to find out what they think.
https://www.youtube.com/watch?v=wmELR_xmXhw&list=PL37gUk7p48rqLEmKEkgKuyDpLYsW5LH9&index=12
Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you will enjoy a fulfilling career and flexible working arrangements.
Our competitive salary package includes an excellent contributory pension, 28 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and promote your wellbeing.
We are also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer an extra boost for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
We deliver life's essential service to our customers, communities, and the environment can thrive. This means, when a crisis happens, we all rally around to promote our customers. As part of Team Thames, you will have the opportunity to sign up to promote our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: due to the high volume of applications, we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we cannot consider any further applications, so please submit your application as soon as possible to avoid disappointment.
