Job description
This position's work location is on site only.
- Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions).
- Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment.
- Provides backup coverage for other support staff, ensuring completion of assignments. Prioritizes and completes special projects as assigned.
- Coordinates and maintains efficient office operations.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Maintains reports involving patient scheduling (i..e, Tele Vox).
- Trains and orients appropriate office staff on front office responsibilities.
- Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location).
Patient Experience
- Anticipates and promptly responds to customer needs.
- Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner.
- Provides prompt and courteous service and communicates when service is delayed.
- Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.
Finance and Insurance Authorization
- Checks patient insurance eligibility, updates demographics.
- Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance.
- Performs end of day reconciliation and corrects billing errors using programs including BOS.
- Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location).
- Knowledge of legal and ethical considerations related to patient information.
- Ensures appropriate consent for care and authorization to obtain or release information are obtained.
Communication
- Prepares and distributes departmental communications to internal staff as directed.
- Develops and maintains distribution lists for various communications.
- Maintains rapport with customers, managers and employees; set priorities to maintain work flow.
- Uses appropriate medical terminology and organization services.
- Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling.
- Consults with clinic leadership about any system problems.
- Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.
Compliance/Safety
- Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
- Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
- If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
- Completes all company mandatory modules and required job specific training in the specified time frame.
High School Diploma or GED - Required
Associate's Degree - Preferred
Certification & Licensures
Fingerprint Clearance Card application number- Required upon hire
Fingerprint Clearance Card- Required within 90 days from date of hire
Experience
Minimum two years in medical or comparable field - Preferred
Minimum two years of customer service experience - Preferred
Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred