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receptionist Workington, England

Mitie

Full Time Workington, England 25000 - 21109 GBP ANNUAL Today

Job description

Role - Receptionist

Client - Central Government: DEFRA

Type of Employment - Full Time

Weekly Hours - 37

Hours of work - Mon-Fri,

Location - Defra Chapel Bank Works, Workington

Job Purpose

To provide a professional, welcoming, courteous, and polite reception service in accordance with approved client procedures. Working as part of a small team reception duties, mail collection and delivery and other service delivery functions associated with a busy office. The successful applicant will be a keyholder and form part of the building security team and the incident control/response team.

Responsibilities:

To open and close the building, to include un-setting and setting the alarms.
To maintain a high level of building security.
To maintain a clean and smart appearance wearing approved uniform.
Reception duties: To greet visitors and contact the visitors' host.
Manage queries and messages from visitors and the client in a timely and efficient, friendly, and helpful manner.
Responsible for the issue of visitor and temporary staff passes.
Responsible for the issue of keys to authorised persons.
To act as local interface between the client and off-site staff.
The receipt and correct handling of internal and outgoing mail.
To initiate procedures and assist in the event of an emergency evacuation.
To manage and record management information as required for reception duties.
Waste management.
To be an active part of the overall facilities team on site.
Participate in Health and Safety Policy of the company and report to line manager any dangers, hazards or other issues that may be encountered.
General duties which may be requested from time to time which are within the capability of the successful candidate.

Knowledge Skills and Experience

Required:

High level of customer care skills with customer service focussed approach.
Ability to work as part of a close-knit team.
Efficient and courteous manner, with respect for race and diversity.
Polite and effective two way communicator.
Abler to manage difficult customers.
Able to provide professional handling of security requirements.
Ability to manage / initiate emergency procedures – a clear thinker.
Computer literate with experience of MS Outlook.
Flexibility to work overtime – sometimes at short notice.

Desirable:

Trained first aider (training will be provided as this is a mandatory requirement of the job).
Manual Handling Training.
Awareness of DDA compliance
Previously worked in a similar role.