receptionist Workington, England
Mitie
Full Time
Workington, England
25000 - 21109 GBP ANNUAL Today
Job description
Role - Receptionist
Client - Central Government: DEFRA
Type of Employment - Full Time
Weekly Hours - 37
Hours of work - Mon-Fri,
Location - Defra Chapel Bank Works, Workington
Job Purpose
To provide a professional, welcoming, courteous, and polite reception service in accordance with approved client procedures. Working as part of a small team reception duties, mail collection and delivery and other service delivery functions associated with a busy office. The successful applicant will be a keyholder and form part of the building security team and the incident control/response team.
Responsibilities:
- To open and close the building, to include un-setting and setting the alarms.
- To maintain a high level of building security.
- To maintain a clean and smart appearance wearing approved uniform.
- Reception duties: To greet visitors and contact the visitors' host.
- Manage queries and messages from visitors and the client in a timely and efficient, friendly, and helpful manner.
- Responsible for the issue of visitor and temporary staff passes.
- Responsible for the issue of keys to authorised persons.
- To act as local interface between the client and off-site staff.
- The receipt and correct handling of internal and outgoing mail.
- To initiate procedures and assist in the event of an emergency evacuation.
- To manage and record management information as required for reception duties.
- Waste management.
- To be an active part of the overall facilities team on site.
- Participate in Health and Safety Policy of the company and report to line manager any dangers, hazards or other issues that may be encountered.
- General duties which may be requested from time to time which are within the capability of the successful candidate.
Knowledge Skills and Experience
Required:
- High level of customer care skills with customer service focussed approach.
- Ability to work as part of a close-knit team.
- Efficient and courteous manner, with respect for race and diversity.
- Polite and effective two way communicator.
- Abler to manage difficult customers.
- Able to provide professional handling of security requirements.
- Ability to manage / initiate emergency procedures – a clear thinker.
- Computer literate with experience of MS Outlook.
- Flexibility to work overtime – sometimes at short notice.
Desirable:
- Trained first aider (training will be provided as this is a mandatory requirement of the job).
- Manual Handling Training.
- Awareness of DDA compliance
- Previously worked in a similar role.
About Mitie
CEO: Phil Bentley
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.mitie.com
Year Founded: 1987
Mitie
www.mitie.com
London, United Kingdom
Phil Bentley
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Building & Personnel Services
1987
