Job description

An opportunity has arisen for a motivated and dedicated individual to join our team. Committed to providing an efficient and effective front-line service in our reception based at Oakwood, St Mary's Hospital in Kettering. 9 working hours per week, Tuesday, Thursday & Friday 08:15- 11:15am (hours maybe subject to change) The successful applicant must be reliable, able to work flexibly and be committed to providing a quality service. A professional telephone manner and good organisational and communication skills are essential; previous switchboard experience would be an advantage although full training will be provided. To provide a quality and professional ‘front of house’ reception service to staff and visitors attending the hospital. Answer incoming calls quickly and politely. Contact doctors and other members of staff as required. Support clinicians on booking in appointments on system one as applicable. Welcome visitors and staff at reception and assist with any queries. Ensure that the on-call book and duty rotas are kept up to date and amended as changes occur if applicable. Respond immediately to all emergency/intruder alarms and emergencies and carry out the prescribed procedure quickly. Maintain the diary including the booking of meeting rooms where appropriate. Operate the Trust Facilities Help Desk and PFI (Kiers/Robertsons) helpdesk when required. Sort internal and external mail as required. NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire. For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.