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Job description

To provide an efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting.

• Meet clients, relatives, and visitors in a friendly and courteous manner, assisting them with their queries
• To deal competently and discreetly with queries either face to face or via telephone using appropriate protocols

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children’s Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.

• Meet clients, relatives, and visitors in a friendly and courteous manner, assisting them with their queries
• To deal competently and discreetly with queries either face to face or via telephone using appropriate protocols
• To deal with incoming and outgoing mail and ensuring incoming post is distributed and outgoing mail is taken to general office accordingly
• To be competent in scanning in order to upload documents on to CRIS (Computerised Radiology Information System) and other office equipment
• To maintain electronic client records using CRIS, updating client demographics where necessary
• To keep reception/waiting areas tidy
• To ensure mandatory training is up to date and appropriate to role
• To be competent to cover all reception desks/duties as necessary
• To carry out weekly reception tasks to ensure stationary is well stocked and escalate and stationary needs to line manager
• To be competent in making telephone calls to ensure patients are aware of and are attending booked appointments
• At all times being aware of the importance of patient confidentiality
• Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with, dignity and respect & recognise and report behaviour that undermines equality and diversity

About NHS

CEO: Amanda Pritchard
Revenue: $5 to $25 million (USD)
Size: 10000+ Employees
Type: Government
Website: www.nhs.uk
Year Founded: 1946