receptionist Nottingham, England
Job description
Band 2
Job overview
Main duties of the job
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
As a receptionist working as part of the Outpatients team, you will often be the first point of contact that a patient has when they enter the hospital. You will be greeting them, checking and updating their personal details (whilst maintaining confidentiality), and directing them where to go within the department or wider hospital. Using CareFlow PAS and other relevant booking systems, you will arrange follow-up appointments and update details accurately and efficiently.
You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Main Responsibilities
Print clinic lists from CareFlow PAS in advance of the clinic date.
Greet patients at reception, checking that their personal details are correct, and amend if necessary, maintaining patient confidentiality.
Arrange appointments for follow up clinics, as instructed by the clinical staff.
Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
Ensure all clinic outcomes are recorded accurately on the day.
Ensure RTT patient data quality is accurate at all times.
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.
Be able to competently use CareFlow PAS and other information technology systems, and participate in training programmes to develop and update personal skills to meet the needs of the department.
Maintain a tidy and safe working environment, reporting any hazards or faults timely and appropriately.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties which may reasonably be required.
Able to travel across both sites when necessary.
Person specification
Training & Qualifications
Essential criteria
- To be educated to ‘O’ level, GCSE or equivalent
- Experience of Microsoft packages
Desirable criteria
- To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential criteria
- Proven general office experience
- Customer Service Skills
- Experience of Team Working
Desirable criteria
- Knowledge of clinic reception work
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis
- 18 week RTT knowledge and experience
- Sound knowledge of the layout of both City and QMC Campuses
Positivity
Desirable criteria
- Enthusiastic to deliver an exceptional Patient Experience to our Patients
Application forms and further details are available from our 24 hour Voicemail Recruitment Line, 0115 962 7672, or from the Department of Human Resources, Nottingham City Hospital NHS Trust, Hucknall Rd, Nottingham, NG5 1PB. Please quote reference number.
CRIMINAL RECORD BUREAU CHECKS (CRB)
As part of our ongoing commitment to the continued safety of our patients, visitors and staff, successful candidates for posts with access to patients will be required to undergo a Criminal Records Bureau (CRB) Check. There is a CRB Code of Practice which governs this process. A copy of the Code of Practice is available at 'www.crb.gov.uk'
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
