receptionist Nottingham, England
Job description
Band 2
Job overview
An exciting opportunity has arisen for a part time fixed term position in Sexual Health for 12 months.
We are looking to recruit a part time receptionist/clerk to provide comprehensive administrative and reception support to all areas of the service. This role requires answering calls in our busy Contact Centre where you will gather sensitive information to book patients into the appropriate appointment slots whilst ensuring efficient and sensitive communication at all times. You will help us to organise and administer activities in line with agreed service priorities.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert
You will need to be confident, self-motivated with excellent organisational and IT skills and be able to prioritise your workload effectively to meet deadlines whilst ensuring a high standard of service is maintained.
We expect you to be able to work under pressure with the ability to use your judgement and initiative to prioritise the urgency of particular requests within our defined guidelines.
You will have GCSE level C or equivalent in English and Maths with excellent written and verbal communication skills and be competent in the use of Microsoft packages including Word, Excel and Outlook email package.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Sexual Health Services provide services in many locations throughout Nottinghamshire. We provide a comprehensive contraception and sexual health service to a multicultural community of all ages.
Our services are highly confidential and of a very sensitive nature and therefore our staff must be able to reflect this. You will need to work between the City Hospital Campus and Victoria Health Centre throughout the week along with Community clinics as necessary.
The Service is open 8:30am -7:00pm so you will be required to work weekdays and evenings. You will also work some Saturday's (about 1 in 8) working on a rota system.
Detailed job description and main responsibilities
Please see the attached the Job Description and Person Specification for key duties and responsibilities.
Person specification
Training and Qualification
Essential criteria
- GCSE or Equivalent Grade C or above Maths and English Language
- Good computer skills with a working knowledge of Microsoft Word
Desirable criteria
- NVQ 2 in Customer care / Administration
Experience
Essential criteria
- Previous reception and clerical experience
- Experience of dealing with the general public
Desirable criteria
- Working in the NHS
Communication and relationship skills
Essential criteria
- Good communication skills, both verbal and written.
Analytical and Judgement skills
Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquiries.
- Understand the importance of confidentiality
Planning and Organisation skills
Essential criteria
- Planning and organisation of routine tasks.
- Ability to prioritise own tasks.
Other requirements
Essential criteria
- Must be able to travel between sites and be flexible with the start and finish time when covering reception
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Support with Applications and Interviews: NUH are now able to offer application completion support and interview preparation support. If you would like to be contacted to take up this offer please email [email protected] providing your name, phone number, and email address and the team will be in touch.
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
