receptionist Nottingham, England
Job description
Band 2
Job overview
The role is important for the smooth running of the Adult Critical Care unit. Whilst working under the direction of the ward sister and supporting a multi-disciplinary team with receptionist duties, you will be expected to show initiative and communicate well, both in writing and verbally. The post holder does require computer literacy and full training to use the hospital systems will be given.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
A receptionist is required to complete the team. The post involves shift work working as part of a 7-day rota (which includes Bank Holidays).
We expect you to be caring, enthusiastic and well motivated. You’ll need to demonstrate effective written and verbal communication skills. You’ll also manage to demonstrate behaviours consistent with the Trust’s values.
Working for our organisation
To liaise with other Receptionists to ensure a continuity of service.
To meet and greet all callers to Critical Care personally or by phone in accordance with the Trust’s values, beliefs and behaviours.
To facilitate the access of patients and visitors to and from the Critical Care Unit using the security doors.
To ensure that visitors receive accurate directions to where their relatives are located on the ward.
Detailed job description and main responsibilities
KEY JOB RESPONSIBILITIES
Patient Records
- Demonstrate knowledge of computerised patient administrative systems.
- Complete necessary documentation and input data on PAS for admissions, transfers, deaths and discharges of patients, including updating patient information as
- Check unit bed state and record all patient activity.
- Check that appropriate consultant has been allocated to each patient and appropriately, track case notes, ensuring patient movements, transfers or discharges are recorded appropriately, liaising with Admissions to ensure that data is correct.
- Log on to NHS Strategic Tracing Service to accurately trace details of patients’ general practitioners, dates of birth and other information where this information is not known, incomplete or inaccurate.
- Regularly file results slips, investigation reports and nursing documentation in case notes, maintaining patient confidentiality at all times. Ensure that all loose papers, including history sheets, investigation reports etc. have been appropriately secured and filed.
- Communicate with GP surgeries to provide details of admissions and deaths when necessary.
- Organise and apply necessary documentation relative to patients’ deaths and despatch to appropriate locations.
- Monitor PAS system several times a day for all patients’ test results and record these in patients’ results charts.
- Liaise with medical secretaries, theatre staff and shift charge to co-ordinate booking and/or cancellation of elective patients and record resultant admission or cancellation details.
- Photocopy medical notes for discharges to other hospitals, where appropriate.
- Collate & return case notes and X-rays to file as and when required.
- Maintain stock of medical and nursing documentation and general stationery – order new supplies or photocopy templates as necessary.
See attached JD for full details.
Person specification
Training and Qualifications
Essential criteria
- To be educated to GCSE / O-Level or equivalent standard including English and Maths
- Computer literacy including typing skills and experience using Microsoft Office programmes
Desirable criteria
- Previous Clerical Experience
Experience
Essential criteria
- Customer service skills
- Ability to work under pressure and use own initative
Desirable criteria
- Previous work in a healthcare setting
Communication & relationships
Essential criteria
- Excellent Commuinication skills
- Friendly and approachable
Analytical and Judgement Skill
Essential criteria
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with patient enquiries
Planning and organisation
Essential criteria
- Calm and well organised
- Ability to prioritise own tasks
Physical skills
Essential criteria
- Fit to perform duties in accordance with JD
- Able to manual handle and manoeuvre equipment/loads
Other requirements
Essential criteria
- Demonstrate a flexible approach towards working Monday to Sunday with daytime hours currently but the potential for this to include cross site cover and different shift patterns
- Ability to cope with daily exposure to distressing sights, sounds and situations
___________________________________________________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
About NHS
CEO: Amanda Pritchard
Revenue: $5 to $25 million (USD)
Size: 10000+ Employees
Type: Government
Website: www.nhs.uk
Year Founded: 1946
