receptionist Crewe, England
Job description
MAIN TASKS & RESPONSIBILITIES Service Delivery Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly and directing patients, relatives and carers accordingly. Book patients into the department when attending for an appointment utilising local electronic systems, updating information when patients have been seen according to the agreed quality standard. Locate and retrieve supplementary documentation for patient information/data as required. Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information, arranging transport, photocopying, emailing, distributing reports and letters according to the requirements of the service, where appropriate.
Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard, Be able to use the required electronic systems for telephone calls, correspondence, clinic management and appointment queries when required. Maintain constructive relationships with others, within and across divisions and externally in order to improve the effectiveness and efficiency of services to patients, Governance Establish and maintain effective communication, and confidentiality of information, Assist with the monitoring of standards, e.g. benchmarking, audit, and assist with the implementation of action plans to improve quality of services, Assist with the implementation of action plans, arising from risk reports/complaints, Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
