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Job description

We are now recruiting for a receptionist at MyDentist Thetford.

We are a friendly, mixed NHS & Private practice.

We are looking to fill this role quickly.

Full training will be given.

Reception Duties

• Undertake daily opening and closing procedures including cash handling and banking procedures.
• Optimise diaries through efficient management processes, ensuring appropriate spread of appointment types throughout each day.
• Act to fill cancellations immediately to reduce any potential surgery downtime
• Optimise advancements in communications channels with customers such as email and SMS.
• Regularly check voicemails and email inboxes ensuring responses within 24 hours.
• Share customer feedback with the Practice Manager, be able to handle and diffuse complaints in the first instance, highlight issues and complaints where appropriate.
• Adhere to all MyDentist procedures ensuring own and others safety.
• Ensure waiting areas, corridors, stairs and immediate external areas are kept clean, tidy and free from slip and trip hazards.
• Read and comply with MyDentist safeguarding policy, health and safety policy statement and handbook.

The Ideal Candidate:

• Experience in dentistry and reception duties, or the wiliness to learn new skills.
• Excellent interpersonal skills.
• Customer service skills, previous experience of working on a busy reception in a customer focused organisation.
• Demonstrates flexibility.
• Able to build strong relationships with the practice team.
• Excellent verbal and written communication skill.
• Ability to use IT and operate computer-based systems, experience of using R4 desired.

Hours of work for this role will be 32 hours per week Monday,Tuesday- Thursday, Friday with the occasional Saturday.

Job Type: Part-time
Part-time hours: 24 per week

Salary: £10.50 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Thetford, IP24 2DT: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 22/05/2023