Receptionist Leicester, England
Job description
We are looking for someone to join our team who is well presented, enthusiastic, has a bubbly personality and strives to provide excellent customer service going beyond guests expectations at all times.
The ideal candidate will have held a similar role previously or a customer facing position.
Prior to commencing employment, applicants must have evidence of their right to work in the UK, and employment is also subject to receiving two references.
Role and Responsibilities:
· Checking in and out guests accurately inputting guest information into the Hotel systems
· Maintaining brand standards at all times and encouraging guest sign ups to brand platform
· Carrying out own training and development using on the job training, brand compliant training and Company online training
· Assisting guests throughout their stay in a friendly and professional manner, responding to guest problems and complaints, participating in the implementation of corrective action to improve guest satisfaction, empowering employees to provide excellent customer service
You:
· Excellent organisational and time management skills with an eye for detail and the ability to use own initiative
· Ability to work under pressure maintaining a positive can-do attitude
· Passionate, motivated, driven and reliable
· Committed and energetic
· Excellent communication skills, both written and oral
· A desire to learn and develop your skills
Why work for Hilton Leicester?
· Fun, friendly team who are striving towards the same goal
· Be involved and experience a planned refurb for 2024
· Employee engagement activities throughout the year, including birthday gifts, Employee of the Month and team socials
· Generous holiday entitlements
· HOD bonus scheme
· Complimentary health club membership
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Work Location: In person
Reference ID: Rec/Hil/Mar23
