receptionist Chicago, IL
Job description
Volkswagen of Downtown Chicago, a proud member of the Murgado Automotive Group, is a premier automotive dealership located in downtown Chicago, IL. Committed to providing exceptional customer service and representing the Volkswagen brand with integrity, we strive to deliver top-quality vehicles, superior service, and an exceptional automotive experience. Join our dedicated team and be part of our mission to exceed customer expectations and build long-lasting relationships.
Volkswagen of Downtown Chicago is seeking a friendly and professional Receptionist to be the first point of contact for our valued customers. As a Receptionist, you will play a crucial role in creating a positive and welcoming atmosphere, providing excellent customer service, and assisting with administrative tasks. If you have a passion for customer service, enjoy interacting with people, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Greet customers and visitors in a warm and welcoming manner.
- Answer incoming calls, transfer calls, and take accurate messages as necessary.
- Provide information about the dealership, including hours of operation and services offered.
- Assist customers with their inquiries, directing them to the appropriate departments or personnel.
- Schedule appointments, ensuring efficient coordination and timely communication.
- Manage the dealership's main email account and respond to customer inquiries promptly.
- Assist with administrative tasks, such as data entry, filing, and organizing documents.
- Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
- Collaborate with other departments to ensure smooth communication and customer satisfaction.
- Handle customer inquiries, concerns, and complaints with professionalism and resolution.
Benefits
- Competitive compensation package based on experience.
- Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
- Ongoing training and professional development opportunities.
- Supportive and collaborative work environment within a reputable automotive group.
- Opportunity for growth and advancement within the organization.
If you have a passion for customer service, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to join our team at Volkswagen of Downtown Chicago as a Receptionist. Please submit your updated resume and a cover letter highlighting your relevant experience and why you would be a great fit for this role. We appreciate your interest in this position and will reach out to qualified candidates for further discussions.
- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Previous experience as a receptionist or in a customer service role is preferred.
- Excellent customer service and communication skills.
- Professional and friendly demeanor, with a strong ability to interact with diverse individuals.
- Strong organizational and multitasking abilities.
- Proficient in using computer systems, email, and basic office software.
- Ability to work effectively in a fast-paced and team-oriented environment.
- Bilingual language skills (English/Spanish) are a plus.
