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Volkswagen of Downtown Chicago, a proud member of the Murgado Automotive Group, is a premier automotive dealership located in downtown Chicago, IL. Committed to providing exceptional customer service and representing the Volkswagen brand with integrity, we strive to deliver top-quality vehicles, superior service, and an exceptional automotive experience. Join our dedicated team and be part of our mission to exceed customer expectations and build long-lasting relationships.

Volkswagen of Downtown Chicago is seeking a friendly and professional Receptionist to be the first point of contact for our valued customers. As a Receptionist, you will play a crucial role in creating a positive and welcoming atmosphere, providing excellent customer service, and assisting with administrative tasks. If you have a passion for customer service, enjoy interacting with people, and thrive in a fast-paced environment, we want to hear from you.

Responsibilities

• Greet customers and visitors in a warm and welcoming manner.
• Answer incoming calls, transfer calls, and take accurate messages as necessary.
• Provide information about the dealership, including hours of operation and services offered.
• Assist customers with their inquiries, directing them to the appropriate departments or personnel.
• Schedule appointments, ensuring efficient coordination and timely communication.
• Manage the dealership's main email account and respond to customer inquiries promptly.
• Assist with administrative tasks, such as data entry, filing, and organizing documents.
• Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
• Collaborate with other departments to ensure smooth communication and customer satisfaction.
• Handle customer inquiries, concerns, and complaints with professionalism and resolution.

Benefits

• Competitive compensation package based on experience.
• Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment within a reputable automotive group.
• Opportunity for growth and advancement within the organization.

If you have a passion for customer service, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to join our team at Volkswagen of Downtown Chicago as a Receptionist. Please submit your updated resume and a cover letter highlighting your relevant experience and why you would be a great fit for this role. We appreciate your interest in this position and will reach out to qualified candidates for further discussions.

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Previous experience as a receptionist or in a customer service role is preferred.
• Excellent customer service and communication skills.
• Professional and friendly demeanor, with a strong ability to interact with diverse individuals.
• Strong organizational and multitasking abilities.
• Proficient in using computer systems, email, and basic office software.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Bilingual language skills (English/Spanish) are a plus.