Receptionist London, England
Job description
Summary
Receptionist at a medical clinic
Exceptional interpersonal skills required
£44,252 per annum
Working hours
You would be required to work 46 hours per week and to cover every other Saturday.
A draft rota has been prepared below and we are happy to discuss this at interview
Week 1 Week 2 Week 3 Week 4
Start End TOTAL Start End TOTAL Start End TOTAL Start End TOTAL
Monday 0 09:00 17:00 8 0 09:00 17:00 8
Tuesday 09:00 18:00 9 09:00 18:00 9 09:00 18:00 9 09:00 18:00 9
Wednesday 09:00 18:00 9 09:00 18:00 9 09:00 18:00 9 09:00 18:00 9
Thursday 09:00 20:00 11 09:00 18:00 9 09:00 20:00 11 09:00 18:00 9
Friday 09:00 18:00 9 09:00 20:00 11 09:00 18:00 9 09:00 20:00 11
Saturday 09:00 17:00 8 0 09:00 17:00 8 0
Sunday
TOTAL 46 46 46 46
Average 46:00
Job description
We are a new skin and aesthetic clinic based in prime central London, opening in early 2023.
We are looking for a receptionist who will personify our professional, friendly, and proactive company.
As our receptionist you will be our patient’s first touch point when they arrive at the clinic.
Main responsibilities
Your main responsibilities will be:
- To welcome patients to the clinic
- To register them on arrival, including ensuring that any consent forms have been completed
- To seat them in our waiting room and to offer them appropriate refreshments – including making tea and coffee; and clearing up after
- To take payment from patients on the completion of treatments and to sell any take home products
- To monitor social media and review websites and to provide appropriate replies as directed by the clinic manager/clinic policies
- To monitor the state of the waiting room and patient lavatories and to ensure that they always remain clean and tidy – leave appropriate notes for the clinic manager/cleaning team (ad directed) to ensure that brand standards are always maintained
- Monitor the state of the garden and liaise with the clinic manager/cleaning team (as directed) to ensure that brand standards are always maintained
- Undertake appropriate Health and Safety jobs including (but not limited to) placing slip warnings in the courtyard during wet weather
- Monitor the fireplaces, add wood when required, ensure fire curtains are kept closed and conduct checks every 20 minutes to ensure efficient burning without smoke and no flying embers
Additional start up responsibilities
During the first few months of trading and as our business grows, we will expect you to undertake a number of additional roles:
- Answering the telephone and taking bookings
- To assist with escorting patients to their treatment room when the practitioner is ready to receive them
- Co-ordinating treatment room availability including training days as well as bookings
- Ordering stock as directed by the managing director
- Co-ordinating clinic laundry including towels and staff uniforms
- Refreshing public areas, including lavatories during office hours – we will have our own professional cleaning team who will clean the premises out of hours
As we hire a bookings team, clinic steward, clinic manager and in house cleaner the additional start up roles will be reduced, albeit that you may still be required to fulfil some/all of the roles from time to time as directed by the clinic manager/managing director.
Candidate requirements
- Fluent English spoken and written
- Exceptional interpersonal skills
- Experience using booking software (either in hospitality or healthcare)
- Intermediate skills in MS Word, Excel and Outlook
- Self-motivated
- GCSE (or equivalent) grades B or higher in Mathematics and English (language)
- Previous work at a high level within the hospitality industry is preferred – members’ clubs, top hotels and restaurants
- No prior knowledge of working in a medical clinic is required
Job Type: Full-time
Salary: £44,252.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Schedule:
- 10 hour shift
- Monday to Friday
- Weekend availability
Language:
- Italian (preferred)
Work Location: One location
Application deadline: 30/03/2023
Reference ID: Receptionist
Expected start date: 01/05/2023
