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About Us

Metropolitan Thames Valley has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture therefore if you feel you have what it takes to create an amazing workspace we invite you to read on.

This role

This is a fixed term, 8 month contract to cover a secondment within the team.

As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties.

You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience. Duties include, but are not limited to;

• Meeting & greeting visitors including organising appropriate hospitality, maintaining the visitor records system
• Managing meeting room bookings and requests
• Provide support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance
• Access control management, issuing & programming access cards and staff IDs
• Postal functions (incoming and outgoing)
• Order and maintain stock in relation to the workspace service provision
• Process and prioritise work order requests from colleagues through a central helpdesk system
• Attend team meetings and produce subsequent minutes / actions.
• Provide support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
• To take reasonable care for the health & safety of yourself and of other persons who may be affected by your acts or omissions at work.
• Manual handling

The role is primarily based at Premier House in Twickenham, there may be a requirement to travel occasionally to other offices. This role requires daily presence in the office.

What you'll need to succeed

• Previous relevant operational office experience within the Facilities or Hospitality sectors
• Demonstrable experience of excellent IT and Microsoft Office skills
• Strong communications skills
• Detail orientated and able to prioritise workload
• Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
• Customer focussed with a proactive, flexible approach
• Actively manages relationships that will ensure objectives are achieved

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit -; interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.