product specialist London, England
Job description
At a glance:
Salary range - The new salary range for this role (as of August 2023) is set at £25,200 - £34,500
Location - This role is based at our Victoria campus. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role.
Contract type - There are two different contracts available across 6 vacancies:
2 x 12 month secondments - until 24th August 2024
4 x 6 month secondments - until 24th February 2024
We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Product Launch team work1 day a week in the office (Wednesdays) to connect and on a more ad-hoc basis to attend key meetings.
About the role:
We are recruiting 6 Product Launch Specialists on a range of fixed term contracts. The successful candidates will be responsible for onboarding new products for John Lewis shops and E-commerce by requesting, uploading & validating accurate, complete and timely product data & digital assets ahead of stock arriving in the warehouse. You will work closely with suppliers and internal teams, to maximise the customer experience and to drive search, conversion and sales of John Lewis products. You will manage high volumes of data in our Product Information Management tool, to ensure that all new products are created and enriched to JL standards within SLAs.
You will work closely with:
Product Launch Manager & other Product Launch Specialists
3rd parties (e.g. Suppliers, Clipper Group/iForce)
Category Teams (Buyers & Merchandisers)
Product Launch Operations matrix team (e.g.Asset Production Coordinator, Online Launch Executive)
Product Data
Supplier Operations
Online Trade Team
Trading Optimisation Specialists
Your key responsibilities:
You will be accountable for the creation and collation of accurate product data and supplier provided digital assets that meet our launch requirements.
You will take ownership of supplier compliance of ‘right first time’ data through supplier training and work closely with Product Launch colleagues to ensure that product information is to the required standard.
You will be the point of contact for suppliers for all Product Set Up activities and drive compliance to ensure data is complete and accurate.
You will escalate ongoing compliance issues as appropriate, building strong relationships across Product Launch Operations to support end to end improvements.
You will be responsible for item creation of product data in a range of systems, populating rules based attributes, obtaining and populating any additional data required for SEL ticketing.
You will be accountable for the critical path of product set up activities and take necessary action to avoid late launch.
You will support the operation of any RPAs (Robotic Process Automations) which form part of the product set-up process.
What will you be doing?
Our Product Set up Specialists are part of a multi skilled team focused on the activities and processes critical to product launch. As a Product Set Up Specialist, your responsibilities will include but are not limited to:
Setting products up in all relevant systems including creating customer facing tickets ready to be printed in our shops
Ensuring suppliers are completing data on time and in full
Working to a critical path to ensure products can launch as soon as they arrive in stock
Collaborating with colleagues in Buying & Merchandising & Product Launch Operations to mitigate risk to our launch plans
Working with suppliers to help them meet our launch requirements
Essential skills you’ll need:
Experience with data entry in multiple systems
Experience with Google Suite & Microsoft Office, specifically in Excel and comfortable with VLookups
Ability to prioritise effectively
Comfortable in a team and working with stakeholders
Desirable skills you’ll have:
Experience of meeting KPIs and/or SLAs in an operational team
Understanding of the product launch process in a retail business
Ability to manage multiple tasks and work to tight deadlines
Benefits of the Partnership and the role:
- Hybrid Working.
️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays
- - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
- Simple cycle to work support scheme
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
- Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/
Next Steps:
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview (wk comm 14th Aug).
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining JLP.
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
You can view a copy of the full job outline here (internal only)
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