receptionist

receptionist Paddington, England

Maxwell Richards
Full Time Paddington, England 22880 - 12.04 GBP HOURLY Today
Job description

Hotel Reception / Reservations
£11 per hour
Paddington Based
Must have hotel Opera experience

As receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

Job Type: Full-time

Salary: £11.00 per hour

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift

Application question(s):

  • Do you have Hotel Opera system experience?
  • Are you immediately available to start?
  • Are you available to interview in Paddington on Friday 9th or Saturday 10th?

Experience:

  • hotel reservations: 1 year (required)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (preferred)

Work Location: In person

receptionist
Maxwell Richards

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