receptionist London, England
Job description
Restaurant reservationist and receptionist (Full-time)
Michelin-starred restaurant Marcus is looking for a passionate full time Receptionist who wants to be part of our award-winning team.
As one of London’s most acclaimed restaurants, Marcus delivers Michelin-starred cooking in a relaxed and contemporary space. We are passionate about supporting and employing the next generation of talent and are led by an ambassador for British cooking, Marcus Wareing.
We are a small and friendly team who thrive on a passion for fine food and wine and exceptional customer service. We know that our restaurant is defined by our people, so we are dedicated to investing in your long-term career development and success, equipping you with all the tools to progress professionally.
We are looking for someone to join our Reception and reservations team, supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guests’ needs are anticipated.
What you’ll be doing as our receptionist:
- Welcoming guests, assisting them and seeing to their needs
- Deliver an exceptional service to ensure guests have a memorable experience
- Ensure all reception duties are fulfilled, including answering the phone and emails
- Working with the front of house team to ensure every guest has the best experience
- Managing reservations, taking new bookings, allocating them accordingly
- Monitoring email inbox during the shift and handling guest requests in a timely and professional manner
- Participate in training and development to maintain and increase knowledge
- Work effectively and flexibly with other team members, contributing to the overall success of the front of house team
- You will be working 45 hours per week, Tuesday to Saturday
What we’re looking for in a Receptionist:
- Previous restaurant experience in London
- Excellent communication skills, both via email and telephone, with good attention to detail
- Ability to engage with guests, ensuring a positive first and last impression of the restaurant
- Ability to arrange reservations in a professional, efficient manner
- Outgoing personality with a passion to deliver
- Enthusiastic, quick thinking with a can-do attitude
- Knowledge of the reservations platform SevenRooms
- Experience with Collins & OpenTable will be beneficial but not essential as full training will be given
- Must be available to work evenings and weekends
What we offer:
- Amazing career development opportunities
- Regular days off
- Free staff meals while on duty
- 24/7 GP access for you and your family
- Retail discounts on hundreds of famous brands
- Confidential helpline access for financial, legal advice and mental health
- Employee discount for restaurant bookings
- Recommend a friend cash reward
If you think that you could be our new Receptionist, we look forward to hearing from you!
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company pension
- Flexitime
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Flexitime
Ability to commute/relocate:
- London, SW1X 7RL: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Reception
