receptionist Leyland, England
Job description
Lotus Dental Practice is based in the heart of Leyland and is looking for a full time qualified or experienced dental nurse that may require some reception duties as and when required. Experience of working with R4 dental software preferred but not essential.
-Flexible to our business hours, Saturday mornings required on a rota basis with a day off given in the week.
-Salary dependant on experience.
Job title: Dental nurse
Responsible to
The practice owners, practice manager and the dentist/ hygienist/therapist you are working with.
Responsible for
Trainee dental nurses.
Purpose of the job
Provide clinical support to dentists, hygienists and patients, assist with reception or any clerical duties as required and perform such other tasks as reasonably requested by the practice owners or practice manager.
Employment duties
- Perform high quality dental nursing whilst assisting each dentist, hygienist or therapist in all procedures in a safe and effective manner in accordance with the ‘Code of Ethics’ of the British Association of Dental Nurses, the GDC’s ‘Scope of Practice’
- Follow practice policies and procedures
- Maintain professional indemnity and registration with the GDC
- Undertake CPD in line with the GDC guidelines
- Establish, promote and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Assist with the supervision of trainee dental nurses in the practice
- Assist with reception duties and perform other clerical duties if required
- Take reasonable care for your own health and safety and that of others who may be affected by your work
Key tasks
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Prepare and maintain the clinical environment, including the equipment
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Carry out infection prevention and control procedures to prevent physical, chemical and microbiological contamination in the surgery
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Record dental charting and oral tissue assessment carried out by other registrants
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Keep full, accurate and contemporaneous patient records and ensure that they are stored securely
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Prepare equipment materials and patients for dental radiography
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Process dental radiographs
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Monitor, support and reassure patients
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Give appropriate patient advice
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Support the patient and your colleagues if there is an emergency
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Segregate waste in accordance with the practice procedures and ensure its safe disposal
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Liaise with reception over appointments for each patient
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Escort patients from the waiting room to the surgery, confirm the patient’s medical history is up to date and communicated to the dentist (hygienist/therapist) any change in medical history or problems that he/she has noted
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Monitor and maintain stock within the practice as necessary, informing the practice manager and liaising with the dentists {hygienists/therapists) over orders or any shortages of materials
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Follow all professional ethical guidelines including all rules on confidentiality
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Maintain and promote patient confidentiality in relation to patient medical history, details of treatment, financial transactions or any conversation overheard
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Complete laboratory request forms and keep records of all items sent, received and fitted
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Check that all necessary laboratory work is returned and ready for each session
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Assist in all clerical and administrative duties as required by the principals/ practice manager
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Report equipment failures or breakages to the practice manager
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Attend practice annual training for medical emergencies and CPR
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Perform other tasks in accordance with additional skills you have developed within the GDC ‘Scope of Practice’
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Identify your training and development needs and undertake appropriate training to maintain and increase competence in nursing skills by following an agreed CPD programme to comply with the GDC requirements
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Provide feedback on the performance of trainee dental nurses
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Bring to the attention of the principal dentists or practice manager any concerns about aspects of the practice, its performance or the performance of others in the practice
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Attend all practice meetings as requested
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Perform any other tasks that are reasonably requested by the principals.
Job title: Receptionist
Purpose of the job
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principals/ practice manager.
Responsible to
The principals and practice manager.
Responsible for
Trainee receptionist
Employment duties
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Assist with the supervision of the trainee receptionist in the practice
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
Key tasks
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Maintain and promote patient confidentiality in relation to patient medical history, details of treatment, financial transactions or any conversation overheard
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Collect monies upfront and record patient payments and pursue any debts in accordance with the practice payments policy. Ensure you are checking patient billing before leaving at the end of the day to ensure none are missed
- Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Following up referrals to ensure a smooth process
- Ensuring that end of day banking is correct before leaving (cash and cards), if not identified, to report to the practice manager/ principals same day
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal dentists/ practice manager
- Attend all practice meetings as requested
Job Type: Permanent
Schedule:
- 8 hour shift
Experience:
- Dental assisting: 1 year (preferred)
- Dental Nursing: 1 year (preferred)
Licence/Certification:
- Valid GDC registration (preferred)
Job Type: Full-time
Experience:
- Dental assisting: 1 year (preferred)
- Dental Nursing: 1 year (preferred)
Licence/Certification:
- Valid GDC registration (preferred)
Work Location: In person
