receptionist Albuquerque, NM
Job description
Title: Spa Front Desk Receptionist
Reports to: Spa &Wellness Manager, Spa Supervisor
Position Type: Full-Time/Part-Time
Job Summary:
As a member of the Hacienda Spa team, this role plays an integral role in representing the Los Poblanos brand and our unique well-being model. This position will enrich the guest experience by connecting guests to our historic property and organic farm through spa and wellness services. This position is responsible for welcoming guests to the spa, making them feel comfortable, and providing them with the highest standards of hospitality and professionalism. This position will support the spa operation by greeting guests, answering phone calls, accurately and efficiently booking spa and wellness appointments, responding to guest inquires, possessing an expert knowledge of spa treatments and products, and properly utilizing spa software to process transactions and maintain accurate guest records and preference.
Duties & Responsibilities:
· Uphold all standards of service for booking treatment reservation, checking guests in for treatments, and checking out guests after treatments.
· Answer phone calls promptly and professionally.
· Document, communicate and execute guest requests seamlessly.
· Provide facility tours with thorough knowledge of spa offerings and property history.
· Ability and knowledge to act as a retail consultant as needed.
· Maintain active knowledge of all guest offerings property wide.
· Engaging guests to understand their needs and educate them on options that would best meet their needs.
· Develop professional and personalized relationships with repeat guests.
· Handle guests’ questions and concerns promptly, professionally, and courteously.
· Walk spa facilities frequently to ensure appropriate cleanliness, with special attention to the front desk area.
· Complete daily assigned checklists and job duties with a sense of urgency.
· Strive to create a personalized experience for every guest.
· Develop ability to work without constant direct supervision.
· Communicate effectively with service providers and spa attendants.
· Regularly attend and participate in spa trainings and meetings.
· Communicate effectively between departments and within the department to ensure team(s) operate with a full understanding of guests and possible issues.
· Maintain a positive attitude and work within the culture established by Los Poblanos.
· Be on time for scheduled shift and uphold a good attendance record.
· Assist in all areas of spa operation as requested by management.
Essential Job Functions:
· Uphold all standards of service for booking treatment reservation, checking guests in for treatments, and checking out guests after treatments.
· Properly open and close spa each day according to standard operating procedures.
· Provide detailed and accurate descriptions of spa treatments, packages, wellness programming, and general property information.
· Utilize spa software with skill and proficiency to ensure accurate guest records and tracking of guest preferences.
· Act as a positive role model and ambassador for Los Poblanos and the Hacienda Spa.
· Maintain accurate and up-to-date knowledge of the property, products, and service available throughout the business.
· Share and historical and cultural information about Los Poblanos with guests, when appropriate.
· Demonstrate respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
· Collaboration and partnering – Identifies opportunities and take action to build relationships between individuals, teams, and departments, to help achieve business goals.
· Communicate to management all occurrences involving staff or quests that require attention immediately.
Requirements:
· At least 3 years of customer service experience. Experience working in a high-end resort or urban day spa environment preferred.
· Available to work varying shifts such as: nights, weekends, and holidays.
· Professionalism and strong customer service skills necessary, along with well-developed organization and computer skills.
· Detail-oriented and have the ability to multi-task.
· Ability to be efficient and productive in a fast-paced environment.
· Excellent communication, listening, and computer skills.
· Must possess a cooperative and positive attitude.
· Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
· A passion for well-being and understanding of Los Poblanos values.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Weekly day range:
- Weekends as needed
Work Location: In person
