receptionist Bexhill, England
Job description
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with current practice protocols. Maintaining and monitoring the practice appointments system Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients. Processing personal and telephone requests for appointments, visits and telephone consultations, in accordance with practice guidelines; ensuring callers are sign-posted to the appropriate healthcare professional / service.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Have a working knowledge of the telephone system. Enter requests for home visits onto the electronic appointment system, ensuring to carefully record all relevant details and referring to the duty doctor where necessary. Enter patient information onto the computer as required, in accordance with practice guidelines.
Administrative tasks as required for examples scanning documents onto medical records Scan and photocopy when requested to do so. Keep the reception and waiting areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Any other duties appropriate to the post that may be agreed from time to time.
