Receptionist Stroud, England
Job description
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
We have an exciting opportunity for an Veterinary Receptionist to join our experienced team at our multi-site practice AAS Vets in Gloucester.
Are you passionate about delivering the best possible service, support and outcomes for patients, customers and associates?
Are you a receptionist looking to take your next step in a long-established veterinary practice?
If the answer is yes, please read on!
Your role and responsibilities will include:
Welcoming and registering new customers
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time
Administration duties e.g. scanning paperwork, filling in forms etc
Taking payments
Promoting offers and services
Ensuring that public areas are clean and presentable
Experience required:
Previous customer service experience working within a fast-paced environment (essential)
Experience in a veterinary practice is preferable but not essential
Proven track record of maintaining good working relationships with clients and colleagues
Excellent communication skills, both written and verbal
Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
Outstanding telephone manner with the ability to build rapport with customers quickly
Self-motivated and able to work on own initiative
Excellent attention to detail
Proficiency in Microsoft Word, Excel and Outlook desirable
Hours and Package
Full-time role of 36 – 40 hours per week, mainly based at our Stroud branch
Weekends approx 1 in 6. Saturdays (08.30 – 4pm at our Abbeydale branch)
No nights, no OOH, no bank holidays
Generous salary £10.50-11.50/hr (dependent on experience)
We demonstrate excellence in everything we do for the associate, client and pet and our mission is to be recognised as the leading veterinary provider for all pets and animals across the UK. We do this by investing in our people and infrastructure to deliver the best in care for our clients and their pets. Our size, client base and varied case load means we can support a range of skill sets and continued professional development aspirations, be that surgical, branch management or medical.
We have an extensive range of surgical and diagnostic equipment available, with expertise on hand when needed. You will be supported by an experienced team in practice. Certificate/further studies are encouraged and supported.
Dogs can often come to work, and we have some nice dog parks near our branches.
Benefits Include
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Recruitment referral reward scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
About us
We have a multi-site practice in Gloucestershire, with branches in Abbeydale, Quedgeley, Stroud and Hucclecote. We have 25 years’ experience of keeping our clients happy and their animals healthy. Our practices are conveniently located for city or Cotswold country life, with easy access to the motorway network and various airports.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
