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Benefits

We thank our colleagues for a job well done, that’s why we offer a wide range of benefits, including;

• A salary ranging between £27,000 and £30,000 ( depending on experience) per annum, 28 days holiday*, life assurance, a workplace pension & free lunches on site
• The option to buy additional holidays – supporting your way of life
• Free access to mental health first aiders & counselling sessions – supporting you through life’s ups and downs
• Free access to the 24/7 GP service, nutritional & health experts, financial & legal support – the wellbeing of our teams is key
• A vast amount of discounts & cashback for supermarkets & retail – reducing your shopping bills
• A cycle-to-work scheme – keeping your wellbeing and our carbon footprint in mind
• Discounts for cinemas, restaurants, hotels, holidays and family days out – we want our teams to enjoy life
• A great variety of opportunities & award-winning development programmes to support your career ambitions – big enough for growth, small enough to feel connected
• 2 days paid leave for charity work – the community is at the heart of everything we do

• Pro rata, incl. bank holidays

Job Description

Duties of a Receptionist:

• Welcome, meet & greet all guests and visitors to the reception area

• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome and their name once established

• Assist guests to the required destination, ensuring smooth transitions between team members at each stage of their journey

• Aim to provide an update to any visitors waiting for verification in reception every five minutes

• Proactively deal with inquiries and requests in person, via the telephone or email, in a timely and professional manner

• Continually develop client knowledge and share that information with the team

• Maintain the necessary awareness of building/office facilities to advise and direct guests appropriately

• Answer calls as per the required standards and deliver messages in a timely manner

• Liaise with couriers and contractors

• Being the first point of contact for all staff and visitors, assisting as and when needed

• Maintain a ‘One Team Approach’ with other service providers communicating accordingly as and when needed

• Assist with any ad hoc duties as required

• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication

• Maintain a strong awareness of business activity and communicate all updates with your team members.

• Communicate effectively with all service partners

• Provide assistance according to business needs e.g. lunch cover annual leave cover etc

• Support the training of new team members ensuring they are provided with all the information required in order to carry out the role

• Take part in the cross-training program which covers all areas of the department, when available.

• Help deliver the company and our client’s CSR strategy, with a strong focus on sustainability.

Working Pattern: 40 Hours/ Monday to Friday

Skills and Experience

The experience and knowledge we are looking for from our future Receptionist include:

• Professional and well-presented with integrity and a positive and can-do attitude.

• A multitasker with a sense of urgency.

• Able to work quickly whilst maintaining attention to detail.

• Approachable and helpful with excellent communication skills.

• Passionate about delivering exceptional service and take responsibility for your contribution to the team.

• A flexible approach.

• Willingness and ability to learn to meet the changing requirements of the job

• Positive, polite and realistic

• Must be friendly, a great team player, an excellent communicator, fun, enthusiastic, and professional at all times

• Able to prioritise and work under pressure.

• Computer literacy is a must

• Enthusiasm for the industry and passion for customer service

• You will be a driven self-starter who will relish this challenge

Receptionist salary: Between £27,000 to £30.000 ( Depending on experience)