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Job description

One of the UK’s leading ‘white label’ hotel management companies, Legacy Hotels and Resorts Ltd have a fantastic opportunity for a select few team members to be a part of the exciting new opening, Hampton by Hilton in Rochdale. Part of a £250 million regeneration of the town centre; including 200,000sq ft of retail and leisure space, 520 space multi storey carpark and a Metrolink extension to Manchester City Centre. In the last couple of years the market has seen an increase in regeneration projects within Rochdale. This Hampton by Hilton will be located in the largest development in Rochdale in recent times.

Duties and Responsibilities

• Greet guests, complete registration process.
• Inputting/retrieving information, confirming details, selecting rooms, coding keys, promoting programs, providing welcome packet, and directing guests to their rooms.
• Assist guests with check-out.
• Accounting for rooms/services, using POS system, handling money/cards/payments, converting currency and processing gift certificates/cards.
• Demonstrate thorough knowledge of hotel information, the local area and promptly answer guest inquiries.
• Use up-selling techniques to promote hotel facilities and maximize room occupancy.
• Respond promptly and courteously to guest requests and resolve issues efficiently.
• Handle guest complaints, conduct research, negotiate solutions for maximum guest satisfaction.
• Manage guest messages effectively.
• Provide assistance and support fellow team members.
• Being a key part of the Hilton mission: Filling the earth with the light and warmth of hospitality!

Whats in it for you?

• Progression - Opportunity in an organisation with a strong pipeline of new hotels
• Excellent discounts through our global Hilton brand for you, your family and friends
• Special rates for our team members, and friends and families while travelling and staying in
• Legacy Hotels and Resorts Sodexo benefits platform - exclusive discounts across multiple Highstreet brands, Supermarkets and Restaurants
• Company Pension