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Job description

We are looking for a friendly, professional, and organised person to join our customer focussed reception team at Long Ashes Leisure Club.

Enjoy a FREE gym and swim membership to the Leisure Club as part of the team!

Your Role:

• To deliver excellent customer service at all times.
• To book spa treatments, set up new memberships and accurately record product sales on our leisure club systems.
• To deal with enquiries in a professional and courteous manner - in person, over the phone and via email.
• To keep up to date with current promotions and prices to provide accurate information to customers while maximising sales opportunities.
• To respond to requests from customers efficiently and effectively.
• To handle all queries and complaints and take appropriate action to ensure customer satisfaction is achieved, ensuring any complaints are recorded and reported to management.
• To process all cash and card payments accurately.
• To keep the reception area tidy at all times.
• To support other departments in the leisure club, when required. This may be to help cover holiday or assist through busy periods.

Skills and Attributes Desired:

• Proficient in MS Office applications.
• Ability to learn new systems quickly.
• Excellent communication and organisational skills.
• The ability to work alone and as part of a team.
• A flexible approach to working arrangements.
• Weekend work will be required.
• Capable and comfortable to work 10-12 hour shifts.

Benefits:

• FREE gym membership, including the pool, sauna, steam room and jacuzzi
• Friendly Team
• Discounts on food and drink at Woodlands Cafe
• Discounts on beauty and spa treatments at Long Ashes Pure Spa
• Receive up to £11.00 per hour

We're located 2 miles from Grassington and 9 miles from Skipton, your own transport is essential as we're not on many public transport routes.

Job Types: Part-time, Permanent
Part-time hours: 28.5 per week

Salary: Up to £11.00 per hour

Benefits:

• Discounted or free food
• Employee discount
• Gym membership

Schedule:

• 10 hour shift
• Weekend availability

Experience:

• Receptionist: 2 years (preferred)

Work Location: In person

About Lakeland Leisure Estates

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.lakelandleisuregroup.com