Receptionist London, England
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Purpose
Reporting daily to the Facilities Manager, the role of Receptionist - FM support has been created to assist in all and any areas to ensure that the FM services to the building run smoothly.
What this job involves
Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
Liaising with building management/ security/ and the building reception
Building access management (badges and ID passes)for staff members assisting with issuance of ID/access passes
Cover Receptionist Role & Responsibilities when required
Assessing building maintenance issues by conducting weekly walks of the building and recording the findings.
Working with the Client Facilities Manager and Moves and Changes team to address internal space requirements and to organise/assist with team moves and Moves and Changes team.
Monitoring stock levels of Stationary and Consumables used by Employees and placing orders with suppliers.
Managing internal moves within the building with the Client Facilities Manager.
Working with Client Facilities Manager and Moves and Changes team to maintain floor plans.
Assisting in setting up in house and external events as and when required.
Overseeing the daily supervision of the Soft Services vendors for cleaning, internal window cleaning, internal planting, fire extinguishers and document destruction services, and oversee PAT testing via the Maintenance Provider
Raise quotes for Client approval and rasie PO’s to JLL and SAP vendors for Above Baseline services
Managing fire wardens and first aiders and assist with scheduling training and refresher training as necessary.
Upkeep and review of on site Manuals, Handbooks, Guidance notes related to the JLL Soft Services.
Understand primary responsibilities of Meeting and Events.
Manage day to day mail room operation, deliveries, enquiries, etc.
Be aware of basic procedures, courier suppliers and all external key contacts.
Manage mail related supplies stock and place order when needed.
Other tasks and duties as required.
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Sounds like you? To apply you need to be / have:
Previous experience of working within a high profile corporate environment
Previous reception or hospitality experience would be beneficial
Pro-active and hands on – happy to support other Team members
Knowledge of Facilities Management processes preferable
IT Skills, Outlook, Excel, Word.
Professional, friendly and welcoming attitude
Good attention to detail
Ability to show initiative
Excellent communication skills
Organisational skills and the ability to prioritise a busy workload
Customer service background essential
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
