receptionist United Kingdom
Job description
The Penmellyn Veterinary Group are looking for a full-time receptionist to join our busy hospital branch in St Columb Major.
We are a thriving practice with an excellent reputation in our local community and pride ourselves on our impeccable customer care.
This role is fast paced within a friendly team with no working day the same, so we are looking for a calm and committed person who enjoys a challenge and works well under pressure.
Main responsibilities of the role include but are not limited to;
- Liaising with the clients and the clinical staff to provide 5-star customer care
- Meeting and greeting clients with professionalism
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash and end of day banking
- Dispensing medication
As we operate over six branches, successful candidates may be required to work across the sites at times, therefore a use of own vehicle and a full, clean driver’s license is essential.
Our practices are open 6 days a week and therefore Saturday working is required on a rotational basis.
About us
Penmellyn Veterinary Group has cared for the pets and horses of Cornwall for over 130 years, a lot has changed in this time. The main hospital, based in St Columb just off the A30 (near Newquay) see's thousands of patients a year from the surrounding areas and beyond providing compassionate care to their local pets, and meeting new faces when holidays don't quite go to plan.
We recognise that our receptionists are a crucial component in the smooth running of our practice. As such we offer full training and development opportunities with the role. We encourage all our Team members to fulfil their own personal ambitions and enrol every Receptionist with The British Veterinary Receptionist Association who offer accredited courses and qualifications.
About you
The successful candidate will require competence and confidence in a client facing environment. With no day ever being the same, adaptability and a willingness to roll up your sleeves and get involved is crucial.
We are looking for a self-driven, enthusiastic person who takes pride in both their own appearance and that of the practice itself.
Because Our Employee’s Matter
We recognise that our people are fundamental to the success of our business so, in addition to a competitive base salary, you will benefit from –
Life/Work balance
- 6.6 weeks annual leave
- Increasing holiday allowance based on length of service
- Your birthday as a paid day off
Wellbeing
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Company sick pay from day one
- Cycle to Work scheme
- Initiatives focused on employee wellbeing, including discounted gym membership
- Non-accidental injury support
Development
- CPD allowance
- Learning and development opportunities via the IVC Evidensia Learning Hub
- Membership to the British Veterinary Association & its award scheme
- Emergency First aid training
Additional
- Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
- Pension – 5% Employee/3% Employer
- Discounted staff pet care
- Your birthday as an additional paid day of leave.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Job Type: Full-time
Salary: From £20,800.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
- Sick pay
Schedule:
- Weekend availability
Ability to commute/relocate:
- St. Columb: reliably commute or plan to relocate before starting work (required)
Experience:
- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (required)
Work Location: In person
Application deadline: 04/08/2023
