receptionist London, England
Job description
Job Title: Medical Receptionist
Location: Fitzrovia, Central London
Hours: Monday- Friday, 37hrs
Salary: Competitive
Introduction:
InHealth Upright MRI is the largest established operator of upright and open MRI technology in the United Kingdom. We were the first provider to offer this alternative form of medical imaging to the general public which allows claustrophobic patients to undergo the scans they require. Right now, we are looking for a Booking Coordinator to join our InHealth Upright MRI Centre in London and be part of this exciting innovative team.
We are looking for a Medical Receptionist to join our CDC in Central London. Our office is located on Newman Street and is easily accessed by many tube stations including Goodge Street, Tottenham Court Road and Oxford Circus.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
As a Medical Receptionist you will:
Act as the first point of contact for all incoming calls and visitors. You will be responsible for greeting patients in a calming manor to ensure they are at ease and comfortable whilst simultaneously making sure all patient data is recorded diligently.
In addition to this you will also be responsible for:
- Greeting patients in an empathetic and professional manner and ensuring their arrival is correctly recorded on the patient administration system
- Answering the reception telephone in a professional manner ensuring all issues/messages are escalated to the manager or appropriate person
- Recording accurate confidential notes on the inhouse systems for each referral, ensuring any
- Assist with monthly reports
- Complying with ISO standards
- Ensuring payments are invoiced promptly and correctly.
- Ensuring that patient reports are sent out to referring clinician in a timely fashion
- Independently prioritising and managing your own workload to ensure an efficient service is provided, being flexible and adaptable to change
- Assisting the Radiographers and clinical staff as and when required, both with patients and equipment faults
- Ensuring that stock is ordered and correct levels are maintained
We want to hear from individuals that:
- Have experience of working on a reception desk or a fast paced administrative role.
- Being in a patient or customer facing environment
- Experience in a Healthcare environment would be desirable but not essential.
- Knowledge and experience of using Microsoft and other IT packages.
- Understand the implications of the Data Protection Act, Caldicott Principles and GDPR
- Working independently and as part of a wider team.
What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
