Find More Than 10K+
United Kingdom Jobs

Job description

The Western Eye hospital is a specialist eye hospital that sees thousands of patients via our Emergency department and Outpatient services.

We currently have a full time permanent vacancy for an enthusiastic and well-motivated individual to join our outpatient administration team at The Western eye hospital.

The successful applicant must have excellent customer service skills, a good telephone manner, should be enthusiastic and well-motivated, together with the ability to interact with staff, patients, their families, and external agencies are essential.

• Provide administrative support for allocated clinics. Ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary.
• To act as a point of contact for all patients under this pathway and provide excellent customer service at all times.
• Deal with queries from GPs, Doctors, wards, and other departments over the phone and in person in a calm and polite manner and in accordance with the clinical division and Trust policy.
• Telephone patients to remind them of their appointment time and date.
• Work within a rota covering incoming calls for up to 50% of the week

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.