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Job description

ARE YOU A WELCOMING, CUSTOMER ORIENTATED AND ENTHUSIASTIC SUPERSTAR? ARE YOU LOOKING FOR YOUR NEXT STEP?

We are currently looking for a Hotel Team Member to be part of our wonderful team at ibis Cambridge Central Station and in our Chill #2 Cafe and Bar.

Your missions will be:

• Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well
• Take food and drinks order and provides support to the breakfast
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel and the Chill #2 Cafe and Bar
• Promote Accor’s Loyalty programme ALL
• Handles any guest complaints and/or remarks provides a response as soon as possible, respecting the Ibis 15-minutes guarantee
• Has an impeccable attitude which conveys the image of the brand and hotel
• Passionate for the success of the hotel
• Attention to detail and quality
• Willing to embrace changes

Who are we looking for?

• BIG SMILE :)
• Friendly, welcoming and approachable
• Excellent communication and time management skills
• Motivate and support others

What do we offer?

• Annual Bonus Scheme (up to one month additional salary)
• Worldwide staff discounts
• Free stays at AccorHotels UK & Ireland
• Meals on duty
• Uniform and dry cleaning
• Excellent training and development opportunities

If you think you are the one for us, please send us your CV!

Job Types: Full-time, Part-time, Permanent

Salary: £11.51 per hour

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Application question(s):

• Are you located in Cambridge?

Work authorisation:

• United Kingdom (required)

Work Location: In person