Receptionist Helston, England
Job description
Receptionist
We are currently searching for a passionate and hard working individual to join our Reservations Team. There are full time, and part time positions available, to support the smooth and effective operation of all eating and drinking spaces at Housel Bay.
We have two restaurants and a bar, each offering different experiences for our guests. These include our ‘Marconi’s Bar’, our casual dining restaurant ‘The Terrace’, and our signature restaurant ‘Fallowfields’. ‘Fallowfields’ currently has two AA Rosette Awards, and we have also just been nominated for ‘Best Hotel’ in the 2021 Trencherman’s Guide. You will support our core mission of creating a memorable experience to all of our guests, whilst showcasing the very best seasonal local dishes Cornwall has to offer. This is a fantastic opportunity to work in an exciting and unique environment, whilst building your experience within the hospitality industry. We are ideally looking for someone who is flexible, and willing to work across departments within the hotel.
Our Ethos
We are a hotel inspired by our natural surroundings and rich heritage. We value supporting the local community, choosing to partner with local and sustainable businesses across Cornwall. Whatever the season Housel Bay is designed to charm its guests with its connection to nature and the elements, as well as finding joy from the simplest of things. Being with people that matter, having moments to connect with nature, sharing good food and making lasting memories. It is helping our guests find moments of happiness, away from the hustle and bustle of everyday life, that makes us who we are. Working at Housel Bay Hotel means living and breathing these values.
What you'll do.
- Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
- Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
- Deal with guest requests to ensure a comfortable and special stay
- Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
- Be responsible for accurate and efficient accounts and guest billing processes
- Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area
- Administer all routes of reservations to ensure that room bookings are made and recorded accurately
- Ensure that all reservations and cancellations are processed efficiently
- Keep up to date with room prices and special offers to provide accurate information to guests
- Report any maintenance, breakage or cleanliness problems to the relevant manager
- Administer the general petty cash system and float in an accurate manner
- Undertake all training as required (eg. first aid, health and safety, customer service)
- Ensure that the Health % Safety Acts and Company safety and security policies are followed
- Adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire
- Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required
- Welcome and greet guests
What you offer
- A passion for delivering service excellence with impeccable attention to detail
- Previous experience within a quality hotel
- Knowledge of customer care and complaint handling
- Computer literate - ideally familiar with Eviivo and ResDiary
- A true people person, with a warm and approachable personality
- Career driven and enthusiastic about developing themselves within the industry
- A ‘can-do’ attitude with an ability to work under pressure in a fast-paced environment, as well as a true team player
- Consistent punctuality and dedication
- A professional and positive attitude
- Excellent command of the English language and verbal communication skills
Why you should choose Housel Bay
The team who work at Housel Bay are our most valuable asset, who are passionate in providing all our guests with cherished experiences. We are looking for people to join us who share this goal of providing guests with special memories. If you are looking to develop your skills, expand your professional horizons, and to be part of a passionate and friendly team of people. We offer excellent career prospects, in a growing organisation. Or even perhaps if you are looking to take a break from the stress of urban living, and to work surrounded by panoramic views of the Lizard peninsula, Housel Bay could be the perfect environment for you. We also provide training, holiday pay, special rates for your friends and family to stay, eat and drink at Housel Bay.
Staff accommodation options are available.
Expected Shifts
Full time hours every week to cover a mix of breakfast, lunch, dinner and weekend shifts.
Salary
Competitive salary plus a proportional share of all hotel tips
Start Date
As soon as possible.
Job Types: Full-time, Part-time, Permanent
Salary: £8.00-£11.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Experience:
- Restaurant / bar: 1 year (preferred)
