receptionist

receptionist Taunton, England

HOST 2
Full Time Taunton, England 22714 - 12.04 GBP HOURLY Today
Job description

Position:

Night Receptionist/ Porter

Full time - 4 nights on 4 nights off

Meets National Living Wage

Position Summary:
The Night Porter GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.

Qualifications for the role:

· No previous experience required although would be advantageous

· Must have excellent customer service skills

· Must be skilled in hotel room cleaning to the highest of standards

· Must have a meticulous attention to detail

· Must be able to work on their own initiative

· Must have excellent communication skills

Duties and Responsibilities:

  • Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
  • Ensures fair and equitable treatment of all Team Members in line with the business’ equality and diversity policies and procedures.
  • Supporting the Hotel Manager in all areas
  • Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service.
  • Knowledgeable of all reservations and Front Office policies and procedures
  • Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
  • Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments
  • Process no shows and cancelled reservations inline with current terms and conditions
  • Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
  • Ensures any relevant information is handed over to the following shift to ensure consistency of service to the guests
  • Thoroughly understand and adhere to all cash handling and payment policies and procedures
  • Ensure daily checklists are completed in a timely fashion to ensure no tasks are handed over to the following shift
  • Maintain clear and effective communication channels with all other departments and subcontractors
  • Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
  • Handle and resolve guest complaints proactively and in a professional manner
  • Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction
  • Maintain a neat and tidy Front Desk area
  • Ensures all written and verbal communication is professional in tone and suitable for its audience
  • Receipt, record and distribution of any post and packages delivered to the Front Office
  • Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
  • Coordinate room status updates with the housekeeping department and complete checks on the rooms
  • Knowledgeable of the hotel and guest accommodation facilities and services provided
  • Competency in using all Front Office equipment
  • Escalate anything unusual to management
  • Use of mail, package, and messaging handling procedures
  • Keep abreast of all activities and meetings scheduled at the hotel each day
  • Attend department meetings where required
  • Knowledgeable of the department’s safety and emergency procedures
  • Manage lost property in accordance with the lost property standard operating procedure
  • Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
  • Any other duties reasonably required of you to support the department or business as needed.

Your entitlements:

Your compensation and benefits are embodied in your employment contract

Job Types: Full-time, Part-time

Salary: £10.92 per hour

Schedule:

  • Night shift
  • Weekend availability

Work Location: In person

About HOST 2

Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.host-somerset.co.uk

receptionist
HOST 2

www.host-somerset.co.uk
Bridgwater, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Related Jobs

All Related Listed jobs

Store Assistant (Nights)
Guidant Global Oxford, England 12.64 GBP HOURLY Today

NIGHT Store Assistants needed for well known retailer. We are looking for Stock Replenishment staff to work for one of the leading UK supermarkets, based in

Lead Nurse
Central and North West London NHS Foundation Trust London, England 58698 - 65095 GBP ANNUAL Today

To address distressing and emotional need of patients and carers in an exemplary manner. To ensure nursing and therapy care delivered by the team is technically

Upholstery Apprentice
[email protected] Plymouth, England 10982 GBP ANNUAL Today

The furniture can range from sofas, mattresses, beds, sunbeds and panels, as well as working with luxury soft furnishings. Keep eye for attention to detail.

Hotel Receptionist
Hilton Angel Islington London, England 10.5 GBP HOURLY Today

Youll be confidently able to respond to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide outstanding first

Healthcare Assistant (FT)
Total Care Services LTD Newport, Newport, Wales 14.4 - 28.8 GBP HOURLY Today

Terms and conditions apply to meet the joining and referral bonus criteria. Support to become registered with Social Care Wales.