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Intake Receptionist

HOPE Inc.

Location: Wytheville Virginia

Job Type: Full-time Reporting to: Executive Director

Salary Range: Based on experience, $15 - $17 per hour plus benefits.

About the Organization: HOPE Inc. is a 501c3 non-profit which focuses on housing stability and food security. We serve the housing needs of our community through our various programs, such as homelessness and eviction prevention, homeownership, and developing/operating rentals. Our food access mission is served through our pay it forward café called the Open Door Café as well as our HOPE Packs program. Our organization has been making a positive impact on the community for thirty years, and we are dedicated to continuing this work with the help of talented and passionate individuals.

Job Summary: As a receptionist at our non-profit organization, you will be the first point of contact for visitors, volunteers, and donors. Your friendly and professional demeanor, along with your excellent communication skills, will contribute to creating a positive and welcoming environment. Your primary responsibility will be to provide exceptional customer service by greeting and assisting visitors, answering phone calls, and managing general administrative tasks. Your role is vital in supporting the overall mission and operations of our non-profit organization.

Responsibilities:

• Greet visitors, volunteers, and donors in a warm and friendly manner, ensuring a positive first impression.
• Answer and route incoming phone calls to the appropriate staff members or departments promptly and courteously.
• Assist in our housing assistance and homeless intake process, including entering confidential information into a licensed/secured system, Homeless Management Information System (HMIS).
• Provide accurate information about the organization's programs, services, and events to visitors and callers.
• Maintain a clean and organized reception area and overall office, ensuring it is always presentable. This will include general cleaning twice a week of the corporate office and the Open-Door Café.
• Manage incoming and outgoing mail, packages, and deliveries.
• Schedule and coordinate appointments and meetings, both internally and externally, specifically with our continuum of care group. This will include scheduling, coordinating, and setting up a quarterly meeting for this group.
• Maintain and update the organization's databases, including contact information, mailing lists, and visitor logs.
• Assist with general administrative tasks such as data entry, filing, photocopying, and scanning.
• Collaborate with other staff members to ensure seamless communication and workflow within the organization.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or human-service related field is a plus.
• Proven experience as a receptionist, administrative assistant, or in a similar role.
• Exceptional interpersonal and customer service skills with the ability to communicate effectively and professionally with diverse individuals.
• Proficient in using telephone systems (specifically Microsoft Teams VOIP), office equipment, and computer software (e.g., Microsoft Office, email, internet).
• Strong organizational and multitasking abilities, with keen attention to detail.
• Ability to handle a fast-paced environment with a calm and composed attitude.
• Flexibility to adapt to changing priorities and willingness to take on additional tasks as needed.
• Understanding of and passion for the non-profit sector and our mission with an emphasis on compassion and empathy for our clients.
• Knowledge of basic administrative procedures and office management practices.

Working Conditions:

• This position is based in an office setting at our non-profit organization.
• Standard working hours, generally between 9:00 AM and 4:30 PM.
• May involve standing or sitting for extended periods, as well as lifting and carrying light objects.

HOPE Inc. offers many benefits to our employees, including:

• Competitive pay
• 100% company-paid health insurance.
• Dental, vision, accident, and life insurance
• 3% IRA match
• 10 days of personal time
• Starting out at 2 weeks of vacation
• 13 holidays per year
• Flex-schedule

How to Apply: Please submit a resume and three professional references to Jordan Stidham at [email protected] Applications will be reviewed on a rolling basis until the position is filled.

We are an equal opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.

Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

HOPE is an EOE.

6/06/2023

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Wytheville, VA 24382: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Apply Here

About Hope Arizona

Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Public
Website: www.hopearizona.org