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Receptionist Freshford, England

Homewood

Full Time Freshford, England 23100 GBP ANNUAL Today

Job description

Be a Guest Relations Assistant but most importantly be you!

At Homewood we approach the serious matter of hospitality with a huge amount of imagination and a delicate touch of mischief. You will be part of our zesty team of roughly 40 individuals who are passionate about our 31 bedroom hotel with incredible spa and dining space.
We love to create unexpected little moments of delight with talking points as you journey through our hotel. A collection of glamorous chandeliers or random sculptures around the gardens, a giant teddy bear for instance! We all know that really our team is the cherry on the cake and that’s why we are waiting for you…

At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself:

Monthly service payments as well as monthly pay
Work in a stimulating environment as part of a diverse community of people
Be part of a team who live and breathe our purpose
28 days annual leave, pro rata for part time- use it and enjoy it
Cash savings benefits to make your monthly pay go further plus wellbeing support for you and your family
Free parking for team members
Accommodation available
Discount on eating, drinking and sleeping at all of our properties
Flexible working hours - 9 to 5 doesn’t suit everyone
You'll be fed by our chefs when you're on duty – You’re part of the team
Discounts on local gyms and hospitality (and tattoos!)
Progression opportunities plus internal and external training – We’d like to invest in you
£500 refer a friend scheme

And there’s more where these came from…

What’s it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; and that is what makes working in this hotel that little bit more exciting.
We stand behind being big hearted, respecting each other, our guests and the wider community. But our DNA? We are ALWAYS serious about giving our guests a bloody good time!

Get a better look at our hotel here: https://www.instagram.com/homewoodbath/

As Guest Relations Assistant what you’ll be doing

Working on a rota basis you will be the personality our guests experience on arrival and departure
Take care of the finer detail with check ins, check outs, preparing bills and taking payments
Show our guests we care throughout their stay by answering queries and resolving issues
Show off your knowledge of our hotel and all it has to offer so you can help our guests and perhaps offer a little upsell too
Take care of the admin – When you’re not face to face with our guests you’ll be on the phone, emails or doing other computer-based work

What happens next with your Guest Relations Assistant application?

Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!

INDFOH

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