Receptionist Stansted, South East England, England
Job description
No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.
You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.
What you’ll be doing as a Receptionist
- Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
- Driving sales opportunities and maximising revenue and occupancy levels
What’ll make you a great fit for this Receptionist role
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
The benefits
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.
Set next to Stansted Airport, this modern hotel is 2.1 miles from Junction 8 of the M11 motorway and 4.4 miles from Bishop's Stortford town centre.
The modern rooms are equipped with en suite bathrooms, work desks, free WiFi, flat-screen TVs, and tea and coffeemaking equipment. Family rooms have sofabeds and can sleep up to 4 people.
Free breakfast (choice of continental and hot options) is served in a restaurant that's open for evening meals, plus there's a sports bar that offers all-day dining. Other amenities include 5 meeting rooms, an airport shuttle (charge) and parking.
