receptionist Nuneaton, England
Job description
The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. You will be on the front line delivering on our mission!
Location: Nuneaton, Warwickshire, CV10 7SD,
Company: IHG - Tawnywood (Hotels) Ltd
Holiday Inn Express Nuneaton, M6 J3,
Full Time
5 Days out of 7 (Monday to Sunday)
Shifts 7am to 3pm and 3pm to 11pm
Hourly rate: from £9.50ph - £10.42
Are you a friendly, welcoming person? Ready to join a hard-working hotel team and build a career? If this sounds like you, you could make a fantastic Guest Service Assistant
What you'll be doing
You will work as part of the hotel team to make sure we give all our guests a Warm Welcome through to a Fond Farewell. You’ll be fanatical about delivering quality service to our guests. Customer safety is also extremely important to us, as part of the role, you will ensure H&S, Fire and Food Safety standards are adhered to, to guarantee the safety of our guests and team.
It’s fast-moving, fun and rewarding and in return for giving guests great experiences, we’ll support you on your own career journey. We offer in depth training and an online course catalog. Work hard and you’ll go far!
What will make you a great fit for us here at Holiday Inn Express Nuneaton
- A friendly people person
- A great team player who works well with others
- A good communicator
- Keen to learn
- Ability to work on your own with confidence and initiative
- It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Hard-working and FUN!
Why join us?
- 28 days’ holiday, including Bank Holidays
- We are committed to your development and progression with a range of training opportunities and room to grow!
- Free hot beverages while on shift
- HUGELY discounted hotel rooms UK and worldwide with IHG Hotels
- Discounted Friends and Family rates
- 50% discount off food and beverage on IHG Hotel stays
- Uniform provided
- Rewards and recognition of service throughout the year
- Discounted gym passes available
- Eye care, discount given for new prescriptions and glasses
- Employee Rewards benefit programme - earn points which can be converted into Amazon, Argos, love to shop vouchers plus lots more, points may also be converted into FREE Hotel stays!
This role? It’s ALL about the guest and delivering TRUE HOSPITALITY
Simple but powerful, our purpose of True Hospitality for Good inspires and informs everything we do – shaping our culture, bringing our brand to life and representing a commitment to make a difference to our guests, colleagues, owners and communities, and to protecting the world around us.
Acting with purpose in this way allows us to embrace opportunities to effect positive change so that True Hospitality for Good can be felt in different ways. It can be making connections that bring loved ones together, creating a feeling of belonging for our colleagues as YOU develop your career with us
You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.
What you’ll be doing as a Guest Service Assistant
- Welcoming guests
- Recognizing Reward Members
- Acknowledging stay preferences
- Encouraging guests to join the Rewards Club and informing of all member benefits
- Maintain IHG Way of clean and high levels of cleanliness and sanitation
- Ensuring that all guests experience an outstanding level of service throughout their guest journey, including auditing bedrooms for cleanliness or condition issues
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
- Welcoming all guests to the hotel and completing their check-in to a high standard, getting to know their reason for staying and accommodating accordingly
- Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant with our takeaway providers and informing of the breakfast included with every stay
- Responding promptly to guest complaints and finding ways to turn around any negative feedback prior to guest checkout
- Keeping up to date with hotel facilities, brand standards, operational standards and the local market area, so as to be able to effectively assist guests and complete on duty tasks
- Process and receive telephone or walk-in reservations accurately
- Process bookings and follow payment instructions accurately
- Look for ways to deliver continuous improvements to the guest experience.
- Oversee the breakfast service, check product quality, product availability, cleanliness of restaurant areas and greet guests
Your experience
- Experience in a hotel environment is desirable but not essential.
- A desire to work hard and have fun
Job Type: Full-time
Salary: £10.42-£10.50 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
Experience:
- Hotel & Accommodations Guest Services Staff: 2 years (required)
Work Location: In person
Reference ID: Hotel Reception Guest Service Assistant
Expected start date: 24/07/2023
