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Hennessy & Roach, P.C. is a law firm defending employers in Workers’ Compensation and defendants in General Liability matters. H&R is based in Chicago with additional offices in Springfield, Illinois; St. Louis, Missouri; Milwaukee, Wisconsin; Indianapolis, Indiana; Overland Park, KS; Omaha, Nebraska; and Brentwood, Tennessee. The firm handles matters throughout the States of Illinois, Indiana, Iowa, Missouri, Nebraska, Kansas, Wisconsin, and Tennessee. Founded by Thomas G. Hennessy and James P. Roach on May 17, 1993, the firm continues to grow.

Receptionist Milwaukee

Successful law firm in downtown Milwaukee is seeking a full-time professional and enthusiastic receptionist to join our team. This position requires a highly motivated, organized professional capable of functioning in a fast-paced, challenging legal environment. This person will be not only be the front-line point of contact but will also be responsible for handling a variety of legal documents, mail, correspondence and ensuring proper routing/message taking procedures for telephone traffic.

This position requires work on a full-time basis from Monday to Friday between 9:00am and 5:00pm.

Position Summary:

The Receptionist answers a multi-line switchboard quickly (within 3 rings) and directs calls to their destination without delay and to greet clients and guests visiting the firm as to ensure a positive perception of the client/guest on his or her respective call/visit.

Essential Job Functions:

• Answer high volume of calls and maintain rapid response rate according to agreed standards, as well as direct calls quickly and accurately, conveying appropriate information to receiver and ensuring caller has positive experience.
• Maintain standards of guest/client experience, including coordination with the clerks on conference room presentation (stocking, cleanliness, etc.) ensuring a clean and orderly reception area including desk, as well as professional interaction and attire with guests/clients.
• Communicate and liaise with appropriate parties regarding deliveries, arrivals, calls, and requests to enhance efficiency of operations. (i.e. coordinating deliveries of office supplies or packages in a timely manner)
• Provide back-up support to Legal Assistants as requested for dictation and other routine tasks.
• Attend training sessions/staff meetings as available to develop relevant knowledge and skills.
• Specific tasks/projects as assigned by attorneys or managing partner.
• Other duties as assigned.

Qualifications

• High school diploma or GED (or equivalent) required; Associate’s degree or Bachelor’s degree preferred.
• 2+ years of Receptionist or Administrative Assistant experience supporting a law or corporate office.
• Microsoft Office Suite: Word and Outlook experience required; Excel and PowerPoint experience preferred.
• Outstanding organizational, interpersonal, and administrative skills.
• Excellent attention to detail with the ability to multi-task.
• Excellent telephone, verbal, and writing skills.
• Must be self-motivated.
• Must have the ability to work as part of a team, as well as to work independently.
• Organization, Planning, Attention to Detail, and Dependability.
• Firm and Client Confidentiality required.

Benefits include: Medical, Dental, Vision, Flex Spending Account (FSA), Health Spending Account (HSA), Short Term & Long Term Disability, Life Insurance, Critical Illness & Accident Insurance, Employee Assistance Program (EAP) and 401(k)/Roth retirement plan with company match.

All your information will be kept confidential according to EEO guidelines.