receptionist Eastleigh, England
Job description
Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLaren, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.
Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.
With 98% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.
Southampton Audi was purchased by Harwoods from the Testwood Motor Group in 2004 and is situated in the Chandlers Ford area of the city, servicing Southampton, Winchester and territory stretching east towards Fareham and west into the New Forest. We operate a large retail sales department, along with a hugely successful service operation. In all we have a team of around 70 people. Southampton Audi also acts as the head office for our corporate sales division and will be responsible for the purchase and delivery of over 1,500 new Audi company vehicles.
Hours:
Saturday 8am - 5pm. Sunday
12 month FTC maternity cover.
Job Purpose:
The role of the Part Time Showroom Host / Receptionist is to:
- Ensure customers and visitors receive an immediate welcome.
- Ensure all calls, both internal and external are answered and dealt with efficiently within the correct processes.
Policies
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Person Specification
Essential
- Proof of Right to Work in the UK.
Experience
Skills & Knowledge
Essential
- Smart appearance.
- Competency in numeracy, literacy and IT.
Competencies
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
Level:
Team Member
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Brand Aligned
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Key Responsibilities
- Ensure reception area is staffed and kept tidy at all times.
- Direct customers towards the seating area and offer refreshments while they are waiting.
- Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer refreshments stocked up at all times.
- Keep customer waiting area clean and tidy and clear of crockery etc at all times, also kitchen area in showroom.
- Correctly process all outgoing post ready for despatch each evening.
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.
Hours:
Saturday 8am - 5pm. Sunday 10am - 4pm.
Job Types: Part-time, Permanent
Part-time hours: 8 per week
Salary: £10.50 per hour
Benefits:
- Company pension
- On-site parking
- Referral programme
Schedule:
- Day shift
- Every weekend
Work Location: In person
Reference ID: Showroom Host Southampton Audi
