receptionist

receptionist Betchworth, England

Hartsfield Manor
Full Time Betchworth, England 10.56 - 12.04 GBP Today
Job description

Manor Collection

Welcome to the Manor Collection. A small group of independently operated and individually styled hotels in Surrey, striving to offer high levels of service in convenient locations. All our venues are host to extensive conference facilities and the ideal surroundings for your dream wedding. Plus, with 100 bedrooms across the collection, we are the perfect setting to rest and refuel, whether your stay is for business or leisure.

We are currently recruiting for a Hotel Receptionist to join us at our 50 bedroom Hartsfield Manor in Betchworth, Surrey. This role also requires the candidate to work closely with our Events team, taking any function enquiries, hotel show around, selling the venue for parties, weddings, business meetings etc.

Duties & Responsibilities:

o Meeting & Greeting customers

o Offering assistance to guests coming into the hotel

o Managing incoming telephone calls with bookings & enquiries

o Checking guests in and out of the hotel efficiently. (See below)

o Communicating information between departments to help with the smooth running of the hotel

o To adhere to opening and closing checks that are set out by the senior receptionist & management.

o Taking & confirming hotel reservations

o Knows the location and types of available rooms as well as the activities and services of the property.

o Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms

o Balancing cash and credit card payments taken throughout the hotel. Make sure the till is left with sufficient change

o Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

o Managing check outs with the housekeeping team to support an efficient system

o Maintaining a clean and tidy reception area referring to the cleaning checksheet

o Ensure a good knowledge of the local area which can be relayed to guests

o Informative message taking – emailing contact details to relevant parties

o Typing menu’s etc when required

o Ensure all functions are charged correctly

o Ensure light music is playing at all times throughout the hotel

o Ensure the post is ready to be sent each morning

o Ensure reception desk is presentable and clean for when clients come to the desk

o Ensure a thorough handover is done between shifts

o Pass on any maintenance feedback into maintenance folder

o Ensure all bookings have back up in filing cabinet

o Support to other departments during quiet periods e.g. F & B Service, Housekeeping & Events

INDFOH

receptionist
Hartsfield Manor

Related Jobs

All Related Listed jobs

Theatre Practitioner - Anaesthetics
Spire Healthcare Liverpool, England 29671 - 38522 GBP ANNUAL Today

Registered Nurse with an anaesthetic qualification. Experience of working in teams and with minimum supervision.

Executive Head Chef - New Ulster 4* Hotel
Top Staff Recruitment Derry, Northern Ireland Today

Be an ambitious person responsible for creating an environment that promotes employee morale and encourages the team to have pride and commitment to their work.

Restaurant Team Member
Furzton lake Hungry Horse Milton Keynes, England 10.5 GBP HOURLY Today

Must have experience of working in a fast paced busy pub restaurant environment. You must be fully flexible as you will be working on a rota basis 5 days from 7

Store Cleaner
Aldi Stevenage, England 10.9 GBP HOURLY Today

Or making sure the trolleys are clean and free of rubbish, just the way our customers like them. Washing external windows and glass doors until they sparkle.

Customer Service Advisor
CORNERSTONE HOUSING LTD Exeter, England 24100 GBP ANNUAL Today

To provide excellent frontline services to our customers, potential customers and to internal colleagues. Work positively and collaboratively with customers,