RECEPTIONIST

RECEPTIONIST Harrogate, England

Grantley Hall
Full Time Harrogate, England 23600 GBP ANNUAL Today
Job description

RECEPTIONIST

Full Time

23,600 per annum

40 hours

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar

Purpose of the Role

We are currently recruiting for an experienced friendly Receptionist to join our team at Grantley Hall. You’ll be the face of Grantley Hall, offering a warm and authentic Yorkshire welcome to all our guests. As a Receptionist you’ll consistently be engaging with hotel guests and communicating internally with relevant departments and externally to ensure that each and every guest requests are dealt with efficiently and professionally.

  • Maintain good working relationships with colleagues and all other departments
  • Attend training courses and meetings as required
  • Point of contact for guests upon arrival, throughout their stay and upon departure
  • Reservation audits with the upmost attention to detail
  • Be flexible and extend job duties to carry out any reasonable tasks as requested
  • Liaise with Housekeeping efficiently regarding bedroom statuses


About You

  • Proven track record within a Front Office / Reception in a 4* or 5* luxury property
  • Experience in understanding, delivering and exceeding guest expectations
  • Fluent in written and verbal English
  • Ensure that the agreed standard of personal presentation is adhered to at all times
  • Great attitude and a willingness to be flexible in the fast paced nature of the business
  • Ability to work under pressure and adapt according to business needs
  • Knowledge of Opera PMS is beneficial, however training is provided

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

  • A monthly service charge - typically £2,400 annually
  • 31 days holiday increasing to 33 days with length of service
  • Access to earnings before payday (Access Early Pay / Wagestream)
  • Free parking
  • Complimentary meals when on duty
  • Discounted modern and spacious live-in accommodation
  • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
  • Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
  • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
  • Grantley Gateway - Discounts and cash back on shopping and trips out
  • Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB
  • Complimentary bespoke uniform and annual shoe allowance
  • Free sight tests for those eligible
  • Onsite Team Gym with professional induction
  • Refer a Friend Scheme where you can earn up to £1000
  • 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
  • Grantley Academy to support your development
  • Annual paid volunteering days

RECEPTIONIST
Grantley Hall

https://www.grantleyhall.co.uk/
Ripon, United Kingdom
Andrew McPherson
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Hotels & Resorts
2017
Related Jobs

All Related Listed jobs

Care Home Gardener
Cedar Care Homes Ltd Bristol, England 11 GBP HOURLY Today

Free parking across all of our homes. Knowledge of local pests and how to eliminate them. Installing landscapes and seasonal flower designs.

Media Production Technician (2 posts available)
The University of Manchester Manchester, England 24948 - 27929 GBP ANNUAL Today

The candidates were looking for will have extensive knowledge of and skills in the production and post-production of professional media, have experience of

delivery driver
Churchill's Hazlemere United Kingdom 10.920192307692307 - 10 GBP HOURLY Today

Delivery Driver, Location; FishnChickn/Churchill's,/ Bankers

£10..0 - £10.92 an hour

Delivery...

Apprentice Baker
Galloways Bakers LTD Wigan, England 10.5 GBP HOURLY Today

20% staff discount in all stores. On the job training plus college sponsorship will be provided for the successful applicant. Weekly hours 33 - 37 .

janitor
Ideal Cleaning Services Nottingham, England 21736 - GBP HOURLY Today

Ideal Cleaning Services Limited are looking for a cleaning operative to work in the NG11 6HD area of Ruddington, Nottingham at the Ruddington...