receptionist Brockenhurst, England
Job description
Spa Receptionist
Spa - New Park Manor Hotel
Contract: Permanent
Salary: £11.00 Per Hour plus service charge
We are currently recruiting for a Spa Receptionist to join the team at New Park Manor - Part of Luxury Family Hotels.
We are looking for someone who can work Full Time 40 hours per week, over 5 shifts. Rate of pay is £11.00 Per Hour plus service charge.
As Spa Receptionist your core purpose will be :
Guest Interaction: You will ensure all guests are welcomed to the Spa in an LFH Manner, discuss all options available to them and tailor offerings to their needs.
Be knowledgeable about all treatments: You will understand and be trained in all treatments and support the therapist team by using your understanding to sell to your guests whilst working within the brand guidelines and provide a relaxing and comfortable experience for all guests. You will use your knowledge to make sure guests are fully educated on the treatment they will receive offer appropriate adaptations at the guests request.
Promoting our products: You will promote and sell our treatments and large range of products available whilst ensuring that your recommendations are suitable to the guest
Your ability to make connections, graciousness, courage and your individuality is welcomed and celebrated here at LFH.
To success in this role, we are looking for someone who has:
- Previous experience as a Spa Therapist within either a destination Spa or within a Hotel Spa
- Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
- Ishga training will be provided, but previous experience of Ishga is highly desirable.
- Passion for Spa and Wellness, you will love to bring your knowledge and experience to the guests
- High level of attention to detail, you will be knowledgeable about health and safety procedures and take care to ensure you are providing a safe environment for guests.
Why work with us?
Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.- An extra day’s holiday for your birthday
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages
- Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Who are LFH?
Part of the Luxury Family Hotel Group, New Park Manor is located in the heart of the New Forest and offers families a place to explore the enchanting woodland, relax in the spa and gives the opportunity for guests to reconnect with nature and each other. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
