receptionist London, England
Job description
Established in Leeds in 2010 with additional restaurants in Liverpool, Manchester, Edinburgh & Birmingham, we are thrilled to be making our debut in the capital in Summer 2023.
Our new 180-cover restaurant will reside within the reputable 100 Bishopsgate Tower in the City of London, boasting three luxurious private dining rooms and a 120-cover bar and mezzanine. We are looking for a personable, passionate, and inspiring Receptionists to join our team and assist in the successful launch of the newest addition to our thriving portfolio of restaurants. Restaurant reception experience is preferred, however, full training will be provided. We also ask that you have a friendly manner and a passion for people!
We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
What is in it for you?
At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team. While working with us you will receive:
- Enhanced maternity and paternity pay
- Complimentary meal for two to celebrate your work anniversary
- 50% brand discount on both food and drink
- 100% of service charges shared amongst you and the team
- Free meals during breaks
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future supervisory or management role.
About the role:
As a Receptionist you will be responsible for welcoming guests and managing our Seven Rooms reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.
Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:
- Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
- Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person
- Handling and organising reservations using our online reservation system and ensuring guest requests are met
- Responding to guest feedback via email and social media channels
Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.
Happy to Talk Flexible Working
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