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receptionist Much Hadham, England

Essex Primary Care Careers

Full Time Much Hadham, England 21840 - 12.04 GBP HOURLY Today

Job description

About the Role

Much Hadham Health Centre has an opportunity for a receptionist to join the practice on a full or part-time basis (minimum 25 hours). The hours will be worked across 2/3+ days and you must be able to work until 6.30pm on Fridays.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The purpose of the role is to:

project a positive and friendly image to patients and other visitors, either in person or via the telephone, and deal with queries in a professional, courteous and efficient manner
receive, assist and direct patients to access the appropriate service or healthcare-professional
undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Previous medical or healthcare receptionist experience is desirable but not essential and you must:

have excellent communication skills, with a clear and polite telephone manner
be able to work in a polite, confidential and discreet manner, respecting patients at all times
have experience of working with the general public
be able to show sensitivity and empathy in distressing situations
have strong IT and administration skills

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

Our doctors and staff provide excellent health care that puts our patients' welfare at the heart of what we do.

The practice is very caring, friendly and supportive.
We are a busy rural dispensing practice that covers Much Hadham and the surrounding villages.
Benefits include an NHS pension and 5 weeks paid holiday per year

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.