receptionist Much Hadham, England
Job description
About the Role
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The purpose of the role is to:
- project a positive and friendly image to patients and other visitors, either in person or via the telephone, and deal with queries in a professional, courteous and efficient manner
- receive, assist and direct patients to access the appropriate service or healthcare-professional
- undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
- facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Previous medical or healthcare receptionist experience is desirable but not essential and you must:
- have excellent communication skills, with a clear and polite telephone manner
- be able to work in a polite, confidential and discreet manner, respecting patients at all times
- have experience of working with the general public
- be able to show sensitivity and empathy in distressing situations
- have strong IT and administration skills
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
Our doctors and staff provide excellent health care that puts our patients' welfare at the heart of what we do.
- The practice is very caring, friendly and supportive.
- We are a busy rural dispensing practice that covers Much Hadham and the surrounding villages.
- Benefits include an NHS pension and 5 weeks paid holiday per year
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
About Essex Primary Care Careers
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: essexprimarycarewww.nhs.uk
