receptionist Clacton-on-Sea, England

Essex Primary Care Careers

Full Time Clacton-on-Sea, England 22489 - 20750 GBP ANNUAL Today

Job description

About the Role

St James Surgery has an opportunity for a receptionist to join our friendly team on a full time basis, for 37 hours a week.

This position will be based at both our main surgery in Clacton and at our branch in St Osyth

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Greeting and directing all patients;
Making appointments and giving out appointment cards, where required;
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
Dealing with requests for information, and managing problems and complaints;
Advising patients of practice procedures;
Registering new patients;
Answering the telephone, promptly.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
Previous medical or healthcare receptionist experience is desirable.
Knowledge of Emis Web would be an advantage but full training will be provided.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

We are an EMIS Web practice with a patient list size of 14,400 patients. Our main surgery is in Clacton with a branch in St Osyth.

Please contact the Emma Beegan for more detailed information:

[email protected]

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.