Receptionist Blackburn, England
Job description
RECEPTIONIST, RADIOLOGY.
MAIN BASE SITE: ROYAL BLACKBURN HOSPITAL
Based in our very busy Radiology Department, you will provide a comprehensive and efficient reception service to patients within the East Lancashire Health community, ensuring a high level of customer care whilst always maintaining confidentiality.
1. Act as first point of contact for all patients and visitors to the Radiology
department. Providing a comprehensive reception and clerical service to patients, relatives, carers, consultants, and their teams.
2. Reception duties including registration of patient details onto PAS (Patient administration system) / CRIS (Central Radiology Imaging System) at the point of contact.
3. Identify potential overseas visitors and patients liable to pay for treatment, at the point of referral or on arrival in the department.
4. Updating CRIS with the arrival of patients to clinics. Add patients to the relevant diary slots per service level agreements.
5. Receive orders from CRIS checking patient demographic details on SCR (Summary Care Record).
6. Ensure that any DNA’s are cancelled off the system or added to the waiting list as appropriate.
7. To administer Medical Legal requests, following standard operating procedures.
8. General administrative duties including filing, posting, photocopying, scanning and stationary stock control, informing the relevant personnel when stationary requires ordering.
9. Provide cover for all reception and clerical areas at all hospital sites as and when required, in accordance with the needs of the service. Providing cover to support the 7-day service (including all bank holidays, weekends and extended working days) during the hours of 07.30 - 20.00.
10. Deal with any complaints in accordance with the Trusts Complaints Procedure.
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
The Radiology Clerical team support the diagnostic and therapeutic services at all the ELHT sites:
Accrington Victoria Community Hospital
Barbara Castle Way
Burnley General Teaching Hospital
Clitheroe Community Hospital
Rossendale Primary Health Care Centre
Royal Blackburn Teaching Hospital
The team comprises of 20 reception /clerical workers, 17 booking clerks, medical secretaries and PACS staff.
Job Summary
The post holder will provide a comprehensive and efficient reception service to patients within the East Lancashire Health community, ensuring a high level of customer care whilst always maintaining confidentiality.
Main Duties
1. Act as first point of contact for all patients and visitors to the Radiology
department. Providing a comprehensive reception and clerical service to patients, relatives, carers, consultants, and their teams.
2. Reception duties including registration of patient details onto PAS (Patient administration system) / CRIS (Central Radiology Imaging System) at the point of contact.
3. Identify potential overseas visitors and patients liable to pay for treatment, at the point of referral or on arrival in the department.
4. Updating CRIS with the arrival of patients to clinics. Add patients to the relevant diary slots per service level agreements.
5. Receive orders from CRIS checking patient demographic details on SCR (Summary Care Record).
6. Ensure that any DNA’s are cancelled off the system or added to the waiting list as appropriate.
7. To administer Medical Legal requests, following standard operating procedures.
8. General administrative duties including filing, posting, photocopying, scanning and stationary stock control, informing the relevant personnel when stationary requires ordering.
9. Provide cover for all reception and clerical areas at all hospital sites as and when required, in accordance with the needs of the service. Providing cover to support the 7-day service (including all bank holidays, weekends and extended working days) during the hours of 07.30 - 20.00.
10. Deal with any complaints in accordance with the Trusts Complaints Procedure.
