receptionist Malden, MA
Job description
Malden,MA
DatePosted : 7/13/2023 11:21:25 AM
JobNumber : DTS101764591JobType : Contract
Skills: Microsoft Suite (excel, word, etc) Focus on data entry in Excel, Customer Service experience - strong phone and in person communication
Job Description
MRC Office and client support, including answering telephone, greeting clients, letter writing, and other office tasks as assigned.
*End date is subject to change based on hiring of FT staff*
Opens new referrals in MRCIS assigned to caseload. May be responsible for sending out initial referral packet. (Referral process my change after July) Send Initial Wait list letters to new referrals. May be responsible for updating excel data sheets. Must have 1-2 years of experience with data entry using Excel. May administratively close cases in MRCIS. Transfers cases to assigned counselors on release dates. Takes calls when client is interested in services and forwards case to appropriate person at MRC. (Process will change in near future).
May be asked to participate in Area Office staff meetings conducted by Area Director (Administrator V).
Provides clerical support to counselors, answers telephones and greets clients.
Process case closures, checks for closure dates on MRCIS, records closures on worksheets for monthly reporting, organizes case files and makes of closure folder and files case closures into closed case file cabinets.
Skill
Required / Desired
Amount
of Experience
Microsoft Suite (excel, word, etc) Focus on data entry in Excel
Required
2
Years
Customer Service experience - strong phone and in person communication
Required
2
Years
Possesses strong skills with learning new systems (specifically MRC's database)
Required
2
Years
Prior experience in an office environment.
Required
