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Job description

Are you a caring individual looking for a new opportunity? If you are, then look no further. We are looking for a dedicated and hard-working Care Call Handler to join our award-winning team!

Working hours:

You would work on an alternating week-on/week-off schedule. Tuesday to Tuesday each scheduled week.

You will work from home and cover the out of hours period when the office is closed.

Mon-Fri 7am to 9am and 5pm to 10pm

Weekends 8am to 10pm

You will tend to any emergency phone calls and check the online verifications screen

Qualifications needed:

• Experience and understanding in domiciliary or care setting
• MUST be passionate about Care and providing a high standard of service to our clients

Employee Benefits Package:

• Competitive pay rates and Pension.
• Opportunities to pick up overtime shifts
• Company mobile phone
• Laptop/tablet provided when working.
• Strong career prospects and progression with full training / Health & Social Care Diplomas.

Primary Duties:

• Manage the Out of Hours service each week [2 full weeks in a month]
• Monitor all field activities and participate in team meetings
• Submit daily email reports to the office team and report issues to the care Manager
• Liaise with the Management and office team on a regular basis
• Maintain confidentiality at all times for all client/caregiver information.
• Attend care calls in emergency

Job Types: Full-time, Part-time, Permanent

Salary: £9.50 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: Hybrid remote in Leicester