receptionist Stoke-on-Trent, England

Dunrobin Street Medical Centre

Full Time Stoke-on-Trent, England 10.95 - 10.5 GBP HOURLY Today

Job description

An exciting opportunity for someone who would like to work for Dunrobin Street Medical centre.

Our Practice is a small family practice which strives to provide excellent service for our patient panel. Our latest CQC inspection report can be found on our website and rated our practice as "Good" - www.dunrobinstreetmedicalcentre.co.uk

Applications are welcome whether you are experienced or new to working in general practice and interviews are likely to be held 15th and 16th June in the afternoon.

You will have a fantastic experienced team to learn from and work with.

Job Summary

Care navigator role: To act as a care navigator, to provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other medical and clerical staff.

Administrative role: To ensure medical records are kept accurately and to receive, action and workflow incoming letters and clinical documents.

Working Hours: 34 hours

Monday 8.00am – 3.00pm (includes 30 minutes unpaid break)
Tuesday 12.00pm - 6.30pm*
Wednesday 12.00pm - 6.30pm*
Thursday 8.00am – 1.00pm
Friday 8.00am – 6.30pm (includes 30 minutes unpaid break)

*Negotiable number of hours, but must finish at 6.30pm

Main Duties and Responsibilities

· Greet patients coming into the surgery and direct them appropriately

· Create and update the appointment book under the supervision of the Reception Manager

· Ensure that patients requiring appointments are seen in a logical manner according to urgency.

· Run the surgery appointment system effectively

· Accurately record baby immunisation clinics onto the appointments screen & liaise with child health in relation to changes to clinics

· Run clinics effectively

· Answer calls to the surgery number and find the patient the appropriate service

· Follow up patients who do not attend for their appointments at the surgery

· Follow up of patients who do not attend hospital appointments

· Follow up patients who do not attend for retinal screening

· Take appropriate details from patients wishing to register with the practice and provide appropriate information about the practice

· Inform patients of their named GP

· Ensure up dated ethnicity codes are on all patients records

· Explain practice arrangements to patients and those seeking temporary cover.

· Accept and register patients in accordance with practice procedures

· Update patient demographic information when changes are identified.

· Advise patients of relevant charges for private services, accept payments and issue receipts.

· Respond to queries and request for information from patients and other agencies.

· Adhere to information governance policies and procedures

· Entering patient information onto the computer as required, in particular in relation to the Read coding of medical conditions

· Sorting and summarising of medical records

· Using docman and docman workflow for attaching, scanning of correspondence, reports, results ensuring scanned in correct record and any action to be taken is dealt with, particularly with regards to results to be seen by the duty doctor the same day

· Photocopy as requested

· Take requests for prescriptions accurately and enforce the repeat prescribing policy.

· Produce acute / repeat prescriptions under the supervision of the Practice Pharmacist

· Promote on-line access for booking of appointments and requesting of repeat prescriptions

· Record and book requests for ambulances.

· Ensure the reception and waiting areas are kept neat and tidy

· Ensure infection control procedures are maintained with regard to cleaning of the reception, admin and waiting areas (including the cleaning of vomit/faeces in accordance with practice procedures)

· Completion of hazardous waste forms on a weekly basis

· File and retrieve medical records as required, ensuring strict alphabetical order.

· Ensure that correspondence (paper and electronic) are directed quickly and correctly.

· Receive and make telephone calls as required / to accurately record messages.

· Ensure night service is taken off the telephones each morning and placed in operation at the end of each day.

· Open the surgery premises and prepare for surgery

· Secure premises according to practice guidelines.

· Document all requests for reports to be completed by the GP

· Complete referrals to the district nurse team under the supervision of the GPs

· Process the actions recommended by clinicians from hospital letters and pathology/radiology

· Produce pathology requests as directed by the clinician

· Maintain awareness of target patient groups e.g. GSF, ILCT, Admissions Avoidance

· Support QOF/QIF and enhanced service targets as directed by the practice manager/Reception manager

· Follow instructions given by the Practice Manager and Reception Manager.

· Give out patient questionnaires to patients for surveys being undertaken

· Undertake specific data entry or admin. projects as instructed by Practice Manager/reception manager

· Act as a first point of contact for key areas and direct patients appropriately

· Frank post appropriately, and take post when required

· Adhere to all practice policies procedures and guidelines.

· Comply with the standards set out in the contract of employment.

· Undertake any other duties as appropriate to the role.

The duties outlined in the job description are not intended to be exhaustive lists. Their duties and responsibilities may be amended following consultation with the post holder and as required by the practice manager.

Job Types: Full-time, Part-time
Part-time hours: 34 - 37.5 per week

Salary: £10.50-£10.95 per hour

Benefits: