receptionist Liverpool, England
Job description
Here at Doubletree by Hilton Hotel and Spa Liverpool, we take pride in our colourful personalities, positivity, sense of fun and a deep-routed passion for hospitality. It’s in our make-up!
At the heart of the city, a 3-minute walk from Moorfields station, a stone’s throw from Liverpool ONE and a meander from the famous docks, we are central to the world famous highlights and shopping that this cultural city has to offer.
We are currently seeking an experienced Receptionist to assist the Front Office and Reception team on a full-time basis, 40 hours per week, 5 days over 7. Our ideal candidate has worked as a Receptionist in a similar type property and will thrive on the successful running of this iconic 4 Star hotel.
Our Rewards:
· Free meals on duty
· Excellent Career and Development Opportunities
· Caring for our communities through our Corporate Responsibility Initiatives (https://cr.hilton.com)
· Global Hilton Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to availability)
· Global Hilton Friends and Family Discounts: discounted hotel nights (subject to availability)
· Online and local retailer discounts
· Training and career progression
· Holidays: 28 days including bank holidays
The Role:
As a Receptionist, you will report directly to the Front Office Manager you will deliver formidable service to our guests. After all, it's all about their journey, and you are at the start of it!
The successful candidate will therefore need to be guest focussed, communicative and have proven experience in Front Office/Reception duties at specifically within Hotels. Most importantly, you will have a positive, driven attitude, smiley disposition, helpful and caring nature and confidence to handle guest queries.
Key Tasks will involve the following:
- To support the Front Office Manager in leading and developing the Reception team, winning the guest's confidence in your ability to find a positive resolution to any query or request.
- To be in the know of and promote our city and the Hotel's fabulous facilities. To maximise revenue opportunities and sign up new guests to our Hilton Honours scheme.
- We are a team at Doubletree Liverpool, Reception are our front facing ambassadors at the heart of the hotel and liaise collaboratively with all departments.
- To perform daily correspondence checks on expected arrivals, liaising with and reporting changes or issues to the Reservations team. Reporting of no shows and cancellations.
- Ensuring clear and straightforward communication is handed over to the nights team, Duty Managers and all other operational departments.
- To be responsible for ensuring that there is a high standard of public relations with all guests, you will have the ability to handle both complaints and compliments, reporting them to the Management Team.
- Making sure all policies and procedures are adhered to in line with Company Brand standards and H&S as per your training.
So if you have a great personality, and love welcoming people, then we want to hear from you!
Job Types: Full-time, Permanent
Salary: £11.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Store discount
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel Reception: 2 years (required)
Work Location: In person
Reference ID: Hotel Receptionist
