receptionist Manchester, England
Job description
Didsbury Medical Centre are looking for a caring, articulate and approachable individual to work as a Receptionist in our friendly doctor’s surgery in Didsbury.
To provide a point of contact for patients and to act as a focal point of communication between patients, GPs, other medical staff and external agencies.
To work as part of a team of receptionists, ensuring a professional image is presented at all times.
Personal Qualities
· Good written and oral communication skills and excellent attention to detail.
· The ability to work independently and resourcefully
· Maintain a courteous and professional image in all interactions with patients, colleagues and external agencies
· Ability to remain calm and understanding when dealing with difficult or vulnerable patients.
· Ability to understand and adhere to policies and procedures.
· An understanding, acceptance and adherence to the need for strict confidentiality
· An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients’ inquiries and requests
Teamwork
· Share best practice to ensure quality of service and maintain the standards required
· Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion.
· Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GP’s.
· Ensure any and all outstanding tasks are dealt with promptly and within time scale.
Continuous Service Improvement
· Be confident in challenging the status quo and make constructive suggestions to improve the quality of service.
· Actively engage and participate in staff meetings and selected management activities.
Major Duties and Responsibilities of the Post
· Answer phone calls and manage patients at the reception desk as a priority, ensuring all appointments are booked accurately and all patient queries are dealt with effectively, to the correct procedure and in a courteous and professional manner.
· Signpost patients to external support services in line with Practice guidelines and protocol.
· Manage all administrative tasks and duties in line with Practice procedures and ensure patient records are updated with all communication and activities in a timely manner.
· React quickly and effectively to GP and clinical staff requests in relation to patient safety.
· Open up premises at the start of the day (if required), making all the necessary preparations to receive patients.
· Secure premises at the end of the day; ensure the building is totally secured, internal lights off, all windows closed/locked, and alarm activated.
Adhere to Health & Safety procedures, taking responsibility for the safety of yourself and others, and rectify/report any safety concerns as they arise.
Essential experience needed:
Good standard of Education
Communication skills and techniques
Motivation/Enthusiasm
Computer/IT skills
Job Types: Full-time, Permanent
Salary: £15,115.00-£20,319.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Work Location: In person
Application deadline: 11/08/2023
Reference ID: Medical Receptionist
